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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Calling to any state and showing a local phone number

We are in the mortgage industry and have people from our servicing/customer service departments calling customers constantly all over the US. I've been requested to investigate the possibility of caller ID displaying as a local phone number when our reps are calling out. Much like SiriusXM does when they call me daily.

 

Still very new to CUCM and this has me stumped..

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Re: Calling to any state and showing a local phone number

Can you elaborate on how your calls egress to the PSTN? Do you have multiple points of exit?

You can use either use Calling Party Transformations on CUCM (applied at route-pattern/route-list/gateway-trunk level) or Translation Profiles at the SIP/H.323 gateway.

Georgios
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