Callmanager 8.5 Upgrade Fails on VMWare Server

[getdan]

Hi,

I am trying to upgrade callmanager 8.5.1-10000-26 to 8.5.1.11900-21 on a VMWare ESXi server. Every time I try no matter how i connect to the ISO I recieve an error. Below is a sample of the error...

File           UCSInstall_UCOS_8.5.1.11900-21.sgn.iso

Start Time           Wed Aug 17 11:15:47 CDT 2011

Status

Error encountered: An unknown error occurred while accessing the upgrade file.

08/17/2011 11:50:24 upgrade_manager.sh|Unmount /common/mnt/product_img|<LVL::Debug>

08/17/2011 11:50:24 upgrade_manager.sh|Cleanup mounted DVD or ISO|<LVL::Info>

08/17/2011 11:50:24 upgrade_manager.sh|Found mount point "/mnt/source" for source filesystem /dev/hdc|<LVL::Debug>

08/17/2011 11:50:24 upgrade_manager.sh|Unmount /mnt/source|<LVL::Debug>

08/17/2011 11:50:24 upgrade_manager.sh|Ejecting DVD (/dev/hdc)|<LVL::Debug>

08/17/2011 11:50:25 ServerApiManager|INITIALIZE: sam_legacy_mode_init=1|<LVL::Debug>

08/17/2011 11:50:28 ServerApiManager|INITIALIZE: sam_hssi_mode_init=0|<LVL::Debug>

08/17/2011 11:50:32 upgrade_manager.sh|Cleanup exiting - Cached Data: [Vendor= VMware, Inc.

HWModel=VMware

CPUCount=2

CPUType= Intel(R) Xeon(R) CPU           E5506  @ 2.13GHz

CPUSpeed=2130

MEMSize=4096

BIOSVer=PhoenixTechnologiesLTD 6.00 10/13/2009

ObjectId=VMware

OSVersion=UCOS 4.0.0.0-44

SerialNumber= VMware-56 4d e4 c8 70 3d c0 cc-82 c7 f2 1e 9b 7b 53 19]|<LVL::Info>

08/17/2011 11:50:32 upgrade_install.sh|Cleaning up download...|<LVL::Info>

08/17/2011 11:50:32 upgrade_install.sh|Cleanup upgrade source area.|<LVL::Info>

08/17/2011 11:50:32 upgrade_install.sh|Ejecting DVD (/dev/sda1)|<LVL::Debug>

08/17/2011 11:50:32 upgrade_install.sh|Removing /common/download/8.5.1.11900-21|<LVL::Info>

08/17/2011 11:50:32 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info>

08/17/2011 11:50:32 upgrade_install.sh|Removing /common/rpm-archive/8.5.1.11900-21|<LVL::Info>

08/17/2011 11:50:39 upgrade_install.sh|CSA Status = 0|<LVL::Debug>

08/17/2011 11:50:39 upgrade_install.sh|/etc/init.d/ciscosec start|<LVL::Info>

[testeven]

Hi,

This can be caused by bad media, did you check the MD5 checksum?

Regards,

Tere.

[getdan]

It does not give me an MD5 checksum. I tried different media two different versions of an upgrade

_8.5.1.11900-21, and 8.5.1.12900-7. I also downloaded the 11900-21 again and still no MD5 checksum. I thought it may have somethig to do with connecting via the data store on the VM server. Not sure why I am not getting a checksum.

thanks

dan