04-09-2012 03:39 PM - edited 03-16-2019 10:32 AM
I have updated the Cluster of CUCM version from the version 7.1 to 8.5. And in the old platforms, the users used the "Cisco Unified CallManager Assistant Console", this aplication was downloaded from the Cluster 7.1. Now with the new version of the CUCM 8.5, the Cisco Unified CallManager Assistant Console will work? Or an upgrade is necessary?
Thanks!
04-09-2012 05:39 PM
Let's clarify something, the assistant console is used for IPMA. What is gone from CUCM on 8 and later is Attendant Console (NOT the same as assistant console).
If you're asking about IPMA, that's still available.
If you're asking about AC, that has been replaced by CUxAC. Just search CCO for attendant console and you'll get the info on the 3 CUxAC flavors that exists.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
04-10-2012 05:40 AM
Hi,
The users in the old platform (CUCMv7) used the "Cisco Unified CallManager Assistant Console" as IPMA.
My question is if I have to reinstall the Cisco Unified CallManager Assistant Console in the clients, when the new CUCMv8.
04-10-2012 06:25 AM
Hi Matthew,
Here is the clip from the Compatibility matrix
Cisco Unified Communications Manager Assistant (IPMA)
Cisco Unified Communications Manager Assistant derives its version from Cisco Unified
Communications Manager. When you download Cisco Unified Communications Manager Assistant, it
auto-syncs with your installed version of Cisco Unified Communications Manager. You cannot use an
older version of Cisco Unified Communications Manager Assistant with a newer version of Cisco
Unified Communications Manager. Whatever installed version of Cisco Unified Communications
Manager you have, you must use the same version of Cisco Unified Communications Manager Assistant.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf
Cheers!
Rob
04-22-2013 08:45 AM
Hi
I'm upgrading from UCM 5.1.3 on MCS to 9.1(1a) on UCS. My customer has a goup of users who are very reliant on IPMA.
I understand the need to upgrade the Assistant Console client (in our case from 4.0 on UCM 5.1.3 to 6.0 on UCM 9.1.1a) to synch with the new UCM version.
My question is, by installing the new version of assistant console, will all existing speed dials etc be retained or lost?
Thanks
Brian Houston
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