CallManager service showing Activated Not Running

[James Hawkins]

Hi,

I am building a CUCM 11.5(1)SU2 cluster which has seven CUCM servers:

Dedicated Publisher (Site A)

Primary Call Processing (Site A)

Backup Call Processing (Site A)

TFTP (Site A)

Primary Call Processing (Site B)

Backup Call Processing (Site B)

TFTP (Site B)

The CallManager and CTIManager services are only enabled on the call processing servers.

I am having an odd issue where these services have been activated on the Primary Call Processing (Site A) server but they are not running.

The Control Center - Feature Services output for these services is shown below.

The replication status for all servers is showing as good.

Does anyone have an idea what is going on here or how to troubleshoot it? - I have rebooted the cluster but still get the same result.

[Jaime Valencia]

Do you see them running on CLI??

You can indeed have services which you activated, but you don't have them running, that combo is possible.

[James Hawkins]

Hi Jaime,

They are shown as not running in the CLI. I am not at the site at the moment but will get a utils service list output when I go back tomorrow.

[James Hawkins]

The services show as below in the CLI:

Cisco CTIManager[STOPPED] Component is not running
Cisco CallManager[STOPPED] Component is not running

What troubleshooting steps can I take with this?

I have not installed any licenses yet so maybe I will look at that.

The utils service list output is shown below:

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Name Service Cache [STARTED]
Entropy Monitoring Daemon [STARTED]
Cisco SCSI Watchdog [STARTED]
Service Manager [STARTED]
HTTPS Configuration Download [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco CAR DB[STOPPED] Commanded Out of Service
Cisco CAR Scheduler[STOPPED] Commanded Out of Service
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CDR Agent[STARTED]
Cisco CDR Repository Manager[STOPPED] Commanded Out of Service
Cisco CTIManager[STOPPED] Component is not running
Cisco CallManager[STOPPED] Component is not running
Cisco CallManager Admin[STARTED]
Cisco CallManager SNMP Service[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Change Notification[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco Change Credential Application[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STOPPED] Commanded Out of Service
Cisco Database Layer Monitor[STARTED]
Cisco E911[STARTED]
Cisco ELM Client Service[STARTED]
Cisco Extension Mobility Application[STARTED]
Cisco License Manager[STOPPED] Commanded Out of Service
Cisco Log Partition Monitoring Tool[STARTED]
Cisco Prime LM Admin[STARTED]
Cisco Prime LM DB[STARTED]
Cisco Prime LM Server[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco SOAP - CallRecord Service[STOPPED] Commanded Out of Service
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco Trust Verification Service[STARTED]
Cisco User Data Services[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Platform Administrative Web Service[STARTED]
SNMP Master Agent[STARTED]
SOAP - Diagnostic Portal Database Service[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco AXL Web Service[STOPPED] Service Not Activated
Cisco Bulk Provisioning Service[STOPPED] Service Not Activated
Cisco CAR Web Service[STOPPED] Service Not Activated
Cisco CTL Provider[STOPPED] Service Not Activated
Cisco Certificate Authority Proxy Function[STOPPED] Service Not Activated
Cisco DHCP Monitor Service[STOPPED] Service Not Activated
Cisco Dialed Number Analyzer[STOPPED] Service Not Activated
Cisco Dialed Number Analyzer Server[STOPPED] Service Not Activated
Cisco DirSync[STOPPED] Service Not Activated
Cisco Directory Number Alias Lookup[STOPPED] Service Not Activated
Cisco Directory Number Alias Sync[STOPPED] Service Not Activated
Cisco Extended Functions[STOPPED] Service Not Activated
Cisco Extension Mobility[STOPPED] Service Not Activated
Cisco IP Manager Assistant[STOPPED] Service Not Activated
Cisco IP Voice Media Streaming App[STOPPED] Service Not Activated
Cisco Intercluster Lookup Service[STOPPED] Service Not Activated
Cisco Location Bandwidth Manager[STOPPED] Service Not Activated
Cisco Prime LM Resource API[STOPPED] Service Not Activated
Cisco Prime LM Resource Legacy API[STOPPED] Service Not Activated
Cisco SOAP - CDRonDemand Service[STOPPED] Service Not Activated
Cisco Serviceability Reporter[STOPPED] Service Not Activated
Cisco TAPS Service[STOPPED] Service Not Activated
Cisco Tftp[STOPPED] Service Not Activated
Cisco UXL Web Service[STOPPED] Service Not Activated
Cisco Unified Mobile Voice Access Service[STOPPED] Service Not Activated
Cisco WebDialer Web Service[STOPPED] Service Not Activated
Cisco Wireless Controller Synchronization Service[STOPPED] Service Not Activated
Self Provisioning IVR[STOPPED] Service Not Activated
Primary Node =false

[sanjaydevan]

You can try changing the secure mode to permissive and then try starting these services in CLI. and then may be you can put it in enforcing.

See if that helps.

Regards

Devan.

[petrecl-cc]

HI all,

any news here? I have the same problem and dont know how to solve it. When we try to stop the Service via the control Center - Network Services the stop button is not active so that you can stop the Service. Also to Change the secure mode to permissive is not a solution.

Any news?

best regards,

Cristina

[James Hawkins]

Hi Christina,

I deleted then rebuilt the Subscriber server which solved the issue. 

Regards

James

[petrecl-cc]

HI all,

to open a TAC case was the solution for me. They delete some files via root on the Server, afterwards, they restart the tomcat Service and the Cisco Admin Service is running again.

many thanks.

cristina 

[Manish Gogna]

Hi Cristina,

You may try the following options:

>> deactivate the service and reactivate it

>> reboot the server

>> use the recovery iso ( can be downloaded from cisco.com for your respective cucm version ) and boot the server using the recivery iso to fix any file system errors

If nothing works and you don't intend to open a TAC case then a server rebuild like James did will help.

HTH

Manish

[Jitender Bhandari]

Hi James,

Can you select the service click on Stop if its giving you an option and then click on Start again.

If not Go to service activation unactivate the service and activate the service again to see if it makes any difference.

JB