We are having issues with certain phones recording and I am trying to understand the flow to determine who the problem belongs to.
This is a DMS set up with sip trunk, CTI to Verint, recording server and recorder. I'm trying to understand how all the pieces fit together in terms of who does what when a call is initiated. Is Verint monitoring all calls across the CTI and making the request to record or does Callmanager initially tap the recording server on the shoulder via the sip trunk.
Currently running CUCM 11.5 on VMware server on location A with 10.1.1.x/24 phone network vlan. Everything works great.We added additional location (location B, different public IP) and installed additional firewall at that location with 10.1.2.x/24 phone...
Hello, We have been facing issues with backup of drfcomponent.XML & Processnode.XML files to our backup servers during scheduled Backup in our CUCM 11.0 servers.We have been using Titan FTP server for Backup. I see error on backup statusERRO...
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At the beginning of 2020, no one would have imagined the changes in work and learning habits that we would face in the foll...
We have a manager that's left and we want to let callers know to call the new manager at a different number, but we don't want the caller to be able to leave a message. Can a voicemail box be setup to work this way?If so, how? Thanks Kelvin