04-20-2012 12:43 PM - edited 03-16-2019 10:45 AM
Hello
i got the next issue if you could help me would be great
We have a trunk SIP from CM 8.5 to Unity Connection 8.5 and its work fine, and also we have a SIP trunk to an ITSP that also works fine, the problem is when a user forward the phone to VoiceMail and someone calls from the PSTN to this user the call fail, i reviewed some logs and this is what i had.
Where 10.101.105.2 is the inside IP of CUBE, 10.101.105.6 is CM ip address, 172.31.37.166 is the ip address of the remote ITSP peer and the 172.22.17.227 is the Trunk SIP ip address. we have noted that is not negociating the codec but the voice class codec is present on all dial-peers
The Call Setup Information is:
Call Control Block (CCB) : 0x2BFD1C60
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 973796965
Called Number : 25785496
Source IP Address (Sig ): 10.101.105.2
Destn SIP Req Addr:Port : 10.101.105.6:5060
Destn SIP Resp Addr:Port : 10.101.105.6:5060
Destination Name : 10.101.105.6
Apr 20 16:53:34.975: //2160/33C3CE438E7D/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 10.101.105.2
Source IP Port (Media): 18772
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0
Apr 20 16:53:34.975: //2160/33C3CE438E7D/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 63
Disconnect Cause (SIP) : 503
Apr 20 16:53:35.071: //2161/33C3CE438E7D/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x2BFB00C0
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 973796965
Called Number : 25785496
Source IP Address (Sig ): 10.101.105.2
Destn SIP Req Addr:Port : 10.101.105.5:5060
Destn SIP Resp Addr:Port : 10.101.105.5:5060
Destination Name : 10.101.105.5
Apr 20 16:53:35.071: //2161/33C3CE438E7D/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 10.101.105.2
Source IP Port (Media): 22182
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0
Apr 20 16:53:35.071: //2161/33C3CE438E7D/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 63
Disconnect Cause (SIP) : 503
Apr 20 16:53:35.083: //2162/33C3CE438E7D/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x2BFF3800
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 973796965
Called Number : 25785496
Source IP Address (Sig ): 172.31.37.166
Destn SIP Req Addr:Port : 172.22.17.227:5060
Destn SIP Resp Addr:Port : 172.22.17.227:5060
Destination Name : 172.22.17.227
Apr 20 16:53:35.083: //2162/33C3CE438E7D/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 172.31.37.166
Source IP Port (Media): 31004
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0
Apr 20 16:53:35.083: //2162/33C3CE438E7D/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 18
Disconnect Cause (SIP) : 480
Apr 20 16:53:35.099: //2159/33C3CE438E7D/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x2BFAA6D0
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 973796965
Called Number : 25785496
Source IP Address (Sig ): 172.31.37.166
Destn SIP Req Addr:Port : 172.22.17.227:5060
Destn SIP Resp Addr:Port : 172.22.17.227:5060
Destination Name : 172.22.17.227
Apr 20 16:53:35.099: //2159/33C3CE438E7D/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g711alaw
Negotiated Codec Bytes : 160
Nego. Codec payload : 8 (tx), 8 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 100 (tx), 100 (rx)
Source IP Address (Media): 172.31.37.166
Source IP Port (Media): 17772
Destn IP Address (Media): 172.22.17.227
Destn IP Port (Media): 30014
Orig Destn IP Address:Port (Media): [ - ]:0
Apr 20 16:53:35.099: //2159/33C3CE438E7D/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 18
Disconnect Cause (SIP) : 480
Regards and thanks
Solved! Go to Solution.
04-20-2012 01:02 PM
Can you please post "debug ccsip messages" from CUBE for one of these calls and your CUBE config?
What if you forward the call to another phone instead of VM, does that work?
Chris
04-21-2012 02:20 AM
++ Callmanager sent 503 service unavailable with cause value 47, "Resource unavailable". Looks like CCM is trying to enagage transcoder. Detailed CCM logs will reveal that. But can you check the region relationship between CUBE sip trunk and VM sip trunk, and make sure to use g711alaw which is negotiated by CUBE to CCM.
Apr 21 05:04:03.220: //2657/3F64E37891A4/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/UDP 10.101.105.2:5060;branch=z9hG4bK33A1E93
From: <973796965>;tag=2FE492D0-112D973796965>
To: <25785496>;tag=3588~ea7af75b-e2d3-45f8-8912-bca25030c3fd-37 18756625785496>
Date: Sat, 21 Apr 2012 04:57:33 GMT
Call-ID: 3F661BC8-8AA611E1-91AAA1EB-323BBF7C@10.101.105.2
CSeq: 101 INVITE
Allow-Events: presence
Reason: Q.850;cause=47
Content-Length: 0
04-20-2012 01:02 PM
Can you please post "debug ccsip messages" from CUBE for one of these calls and your CUBE config?
What if you forward the call to another phone instead of VM, does that work?
Chris
04-20-2012 10:16 PM
04-21-2012 02:20 AM
++ Callmanager sent 503 service unavailable with cause value 47, "Resource unavailable". Looks like CCM is trying to enagage transcoder. Detailed CCM logs will reveal that. But can you check the region relationship between CUBE sip trunk and VM sip trunk, and make sure to use g711alaw which is negotiated by CUBE to CCM.
Apr 21 05:04:03.220: //2657/3F64E37891A4/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/UDP 10.101.105.2:5060;branch=z9hG4bK33A1E93
From: <973796965>;tag=2FE492D0-112D973796965>
To: <25785496>;tag=3588~ea7af75b-e2d3-45f8-8912-bca25030c3fd-37 18756625785496>
Date: Sat, 21 Apr 2012 04:57:33 GMT
Call-ID: 3F661BC8-8AA611E1-91AAA1EB-323BBF7C@10.101.105.2
CSeq: 101 INVITE
Allow-Events: presence
Reason: Q.850;cause=47
Content-Length: 0
04-21-2012 01:59 PM
Thanks for the reply, both trunks are in the same region
04-21-2012 02:02 PM
Can you make a test call and provide detailed CCM traces with the calling details ??
04-21-2012 02:58 PM
Thanks marmugam and Chris, your answers leads me to the solution, i checked the SDI log and i realize that i not putting the Media Resource Group on both trunks, i put this and the call flows like a charm.
Thanks again
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