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Beginner

Calls disconnect and user gets fast busy

Recently I've been getting more and more people complaining about calls disconnecting. The users are saying that they will be on a call from about 10min to 30min and the calls just drops and they get a fast busy. I wanted to know has anyone seen this before and thanks in advance for the help.

Eric

 

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Accepted Solutions
Cisco Employee

Re: Calls disconnect and user gets fast busy

hi,

 

i suspect the issue could be with session refresher if it is dropping at a fix interval. for more input on this we need the CUCM/Gateway traces.

 

you can use CSA tool your self and check which party is disconnecting a call through ladder diagram.

 

https://cway.cisco.com/docs/tools/CollaborationSolutionsAnalyzer/index.html

 

reach out in case of any query.

 

Regards

Tarun

1 REPLY 1
Cisco Employee

Re: Calls disconnect and user gets fast busy

hi,

 

i suspect the issue could be with session refresher if it is dropping at a fix interval. for more input on this we need the CUCM/Gateway traces.

 

you can use CSA tool your self and check which party is disconnecting a call through ladder diagram.

 

https://cway.cisco.com/docs/tools/CollaborationSolutionsAnalyzer/index.html

 

reach out in case of any query.

 

Regards

Tarun

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