Calls failing from Voice Gateway to Service Provider via E1

[Tyler Durden]

Hi All

I have a CallManager I'm suppling remote support for at present and we are having certan calls fail with a code "Progress Ind i = 0x8582 - Destination address is non-ISDN"

Calls are routed from CUCM to Cisco VG then connected via E1 to a privete network (NONE PSTN). We only have two types of device on the private network (both voice end-points).

Calls to type A device work fine in both directons and normal call setup, two way speach and clear down are good.

Calls to type B device work inbound to the CUCM via the VG but do not work from the CUCM out via the VG.

Here are the "debug isdn q931" and "debug voip ccapi inout" for the failed calls from the CUCM out via VG

Any help would be mush apreceated indeed!

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

020902: Oct 31 19:31:52.864 KSA: ISDN Se0/1/0:15 Q931: Applying typeplan for sw-type 0x16 is 0x0 0x0, Calling num 77301

020903: Oct 31 19:31:52.864 KSA: ISDN Se0/1/0:15 Q931: Applying typeplan for sw-type 0x16 is 0x0 0x0, Called num 1025905

020904: Oct 31 19:31:52.864 KSA: ISDN Se0/1/0:15 Q931: TX -> SETUP pd = 8  callref = 0x02A7

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech 

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839F

Exclusive, Channel 31

Calling Party Number i = 0x0081, '77301'

Plan:Unknown, Type:Unknown

Called Party Number i = 0x80, '1025905'

Plan:Unknown, Type:Unknown

NBG-5-RHQ01-3825-VG-1#

020905: Oct 31 19:31:52.884 KSA: ISDN Se0/1/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x82A7

Channel ID i = 0xA9839F

Exclusive, Channel 31

Progress Ind i = 0x8582 - Destination address is non-ISDN

020906: Oct 31 19:31:53.064 KSA: ISDN Se0/1/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x82A7

Cause i = 0x859F - Normal, unspecified

020907: Oct 31 19:31:53.064 KSA: ISDN Se0/1/0:15 Q931: TX -> RELEASE pd = 8  callref = 0x02A7

020908: Oct 31 19:31:53.076 KSA: ISDN Se0/1/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x82A7

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

020909: Oct 31 19:33:00.751 KSA: //-1/00226C1A5D00/CCAPI/cc_api_display_ie_subfields:

   cc_api_call_setup_ind_common:

   cisco-username=77301

   ----- ccCallInfo IE subfields -----

   cisco-ani=77301

   cisco-anitype=0

   cisco-aniplan=0

   cisco-anipi=0

   cisco-anisi=1

   dest=1025905

   cisco-desttype=0

   cisco-destplan=0

   cisco-rdie=FFFFFFFF

   cisco-rdn=

   cisco-rdntype=-1

   cisco-rdnplan=-1

   cisco-rdnpi=-1

   cisco-rdnsi=-1

   cisco-redirectreason=-1   fwd_final_type =0

   final_redirectNumber =

   hunt_group_timeout =0

020910: Oct 31 19:33:00.751 KSA: //-1/00226C1A5D00/CCAPI/cc_api_call_setup_ind_common:

   Interface=0x67521B0C, Call Info(

   Calling Number=77301,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),

   Called Number=1025905(TON=Unknown, NPI=Unknown),

   Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,

   Incoming Dial-peer=700, Progress Indication=NULL(0), Calling IE Present=TRUE,

   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=3807

020911: Oct 31 19:33:00.755 KSA: //-1/00226C1A5D00/CCAPI/ccCheckClipClir:

   In: Calling Number=77301(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)

020912: Oct 31 19:33:00.755 KSA: //-1/00226C1A5D00/CCAPI/ccCheckClipClir:

   Out: Calling Number=77301(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)

020913: Oct 31 19:33:00.755 KSA: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

020914: Oct 31 19:33:00.755 KSA: :cc_get_feature_vsa malloc success

020915: Oct 31 19:33:00.755 KSA: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

020916: Oct 31 19:33:00.755 KSA:  cc_get_feature_vsa count is 1

020917: Oct 31 19:33:00.755 KSA: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

020918: Oct 31 19:33:00.755 KSA: :FEATURE_VSA attributes are: feature_name:0,feature_time:3225295584,feature_id:3807

020919: Oct 31 19:33:00.755 KSA: //3807/00226C1A5D00/CCAPI/cc_api_call_setup_ind_common:

   Set Up Event Sent;

   Call Info(Calling Number=77301(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),

   Called Number=1025905(TON=Unknown, NPI=Unknown))

020920: Oct 31 19:33:00.755 KSA: //3807/00226C1A5D00/CCAPI/cc_process_call_setup_ind:

   Event=0xC03F16A8

020921: Oct 31 19:33:00.755 KSA: //3807/00226C1A5D00/CCAPI/ccCallSetContext:

   Context=0xC17CEDC4

020922: Oct 31 19:33:00.755 KSA: //3807/00226C1A5D00/CCAPI/cc_process_call_setup_ind:

   >>>>CCAPI handed cid 3807 with tag 700 to app "_ManagedAppProcess_Default"

020923: Oct 31 19:33:00.759 KSA: //3807/00226C1A5D00/C

NBG-5-RHQ01-3825-VG-1#CAPI/ccCallProceeding:

   Progress Indication=NULL(0)

020924: Oct 31 19:33:00.759 KSA: //3807/00226C1A5D00/CCAPI/ccCallSetupRequest:

   Destination=, Calling IE Present=TRUE, Mode=0,

   Outgoing Dial-peer=999002, Params=0xC17D704C, Progress Indication=NULL(0)

020925: Oct 31 19:33:00.759 KSA: //3807/00226C1A5D00/CCAPI/ccCheckClipClir:

   In: Calling Number=77301(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)

020926: Oct 31 19:33:00.759 KSA: //3807/00226C1A5D00/CCAPI/ccCheckClipClir:

   Out: Calling Number=77301(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)

020927: Oct 31 19:33:00.759 KSA: //3807/00226C1A5D00/CCAPI/ccCallSetupRequest:

   Destination Pattern=102...., Called Number=1025905, Digit Strip=TRUE

020928: Oct 31 19:33:00.759 KSA: //3807/00226C1A5D00/CCAPI/ccCallSetupRequest:

   Calling Number=77301(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),

   Called Number=1025905(TON=Unknown, NPI=Unknown),

   Redirect Number=, Display Info=

   Account Number=77301, Final Destination Flag=TRUE,

   Guid=00226C1A-3D86-2127-5D00-7701AC78DE66, Outgoing Dial-peer=999002

020929: Oct 31 19:33:00.759 KSA: //3807/00226C1A5D00/CCAPI/cc_api_display_ie_subfields:

   ccCallSetupRequest:

   cisco-username=77301

   ----- ccCallInfo IE subfields -----

   cisco-ani=77301

   cisco-anitype=0

   cisco-aniplan=0

   cisco-anipi=0

   cisco-anisi=1

   dest=1025905

   cisco-desttype=0

   cisco-destplan=0

   cisco-rdie=FFFFFFFF

   cisco-rdn=

   cisco-rdntype=-1

   cisco-rdnplan=-1

   cisco-rdnpi=-1

   cisco-rdnsi=-1

   cisco-redirectreason=-1   fwd_final_type =0

   final_redirectNumber =

   hunt_group_timeout =0

020930: Oct 31 19:33:00.759 KSA: //3807/00226C1A5D00/CCAPI/ccIFCallSetupRequestPrivate:

   Interface=0x679B9928, Interface Type=6, Destination=, Mode=0x0,

   Call Params(Calling Number=77301,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),

   Called Number=1025905(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,

   Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=999002, Call Count On=FALSE,

   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)

020931: Oct 31 19:33:00.759 KSA: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

020932: Oct 31 19:33:00.759 KSA: :cc_get_feature_vsa malloc success

020933: Oct 31 19:33:00.759 KSA: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

020934: Oct 31 19:33:00.759 KSA:  cc_get_feature_vsa count is 2

020935: Oct 31 19:33:00.759 KSA: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

020936: Oct 31 19:33:00.759 KSA: :FEATURE_VSA attributes are: feature_name:0,feature_time:3225296016,feature_id:3808

020937: Oct 31 19:33:00.763 KSA: //3808/00226C1A5D00/CCAPI/ccIFCallSetupRequestPrivate:

   SPI Call Setup Request Is Success; Interface Type=6, FlowMode=1

020938: Oct 31 19:33:00.763 KSA: //3808/00226C1A5D00/CCAPI/ccCallSetContext:

   Context=0xC17D6FFC

020939: Oct 31 19:33:00.763 KSA: //3807/00226C1A5D00/CCAPI/ccSaveDialpeerTag:

   Outgoing Dial-peer=999002

020940: Oct 31 19:33:00.799 KSA: //3808/00226C1A5D00/CCAPI/cc_api_call_proceeding:

   Interface=0x679B9928, Progress Indication=DESTINATION IS NON ISDN(2)

020941: Oct 31 19:33:00.803 KSA: //3807/00226C1A5D00/CCAPI/ccCallCutProgress:

   Progress Indication=DESTINATION IS NON ISDN(2), Signal Indication=INTERCEPT(2), Cause Value=0

   Voice Call Send Alert=FALSE, Call Entry(AlertSent=FALSE)

020942: Oct 31 19:33:00.803 KSA: //3807/00226C1A5D00/CCAPI/ccCallCutProgress:

   Call Entry(Responsed=TRUE)

020943: Oct 31 19:33:00.803 KSA: //3808/00226C1A5D00/CCAPI/cc_api_get_called_ccm_detected:

   CallInfo(ccm detected=0)

020944: Oct 31 19:33:00.803 KSA: //3807/xxxxxxxxxxxx/CCAPI/ccConferenceCreate:

   (confID=0x710F3F0C, callID1=0xEDF, callID2=0xEE0, tag=0x0)

020945: Oct 31 19:33:00.803 KSA: //3807/00226C1A5D00/CCAPI/ccConferenceCreate:

   Conference Id=0x710F3F0C, Call Id1=3807, Call Id2=3808, Tag=0x0

020946: Oct 31 19:33:00.803 KSA: //3807/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:

020947: Oct 31 19:33:00.803 KSA: cc_api_get_xcode_stream : 4381

020948: Oct 31 19:33:00.803 KSA: //3807/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done:

   Conference Id=0x4C7, Source Interface=0x67521B0C, Source Call Id=3807,

   Destination Call Id=3808, Disposition=0x0, Tag=0x0

020949: Oct 31 19:33:00.803 KSA: //3808/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done:

   Conference Id=0x4C7, Source Interface=0x679B9928, Source Call Id=3808,

   Destination Call Id=3807, Disposition=0x0, Tag=0xFFFFFFFF

020950: Oct 31 19:33:00.803 KSA: //3807/00226C1A5D00/CCAPI/cc_generic_bridge_done:

   Conference Id=0x4C7, Source Interface=0x679B9928, Source Call Id=3808,

   Destination Call Id=3807, Disposition=0x0, Tag=0xFFFFFFFF

020951: Oct 31 19:33:00.803 KSA: //3807/00226C1A5D00/CCAPI/ccConferenceCreate:

   Call Entry(Conference Id=0x4C7, Destination Call Id=3808)

020952: Oct 31 19:33:00.803 KSA: //3808/00226C1A5D00/CCAPI/ccConferenceCreate:

   Call Entry(Conference Id=0x4C7, Destination Call Id=3807)

020953: Oct 31 19:33:00.803 KSA: //3808/00226C1A5D00/CCAPI/cc_api_caps_ind:

   Destination Interface=0x67521B0C, Destination Call Id=3807, Source Call Id=3808,

   Caps(Codec=0x1, Fax Rate=0x1,

NBG-5-RHQ01-3825-VG-1# Vad=0x1,

   Modem=0x2, Codec Bytes=20, Signal Type=3)

020954: Oct 31 19:33:00.803 KSA: //3808/00226C1A5D00/CCAPI/cc_api_caps_ind:

   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),

   Playout Max=250(ms), Fax Nom=300(ms))

020955: Oct 31 19:33:00.807 KSA: //3807/00226C1A5D00/CCAPI/cc_process_notify_bridge_done:

   Conference Id=0x4C7, Call Id1=3807, Call Id2=3808

020956: Oct 31 19:33:00.815 KSA: //3807/00226C1A5D00/CCAPI/cc_api_caps_ind:

   Destination Interface=0x679B9928, Destination Call Id=3808, Source Call Id=3807,

   Caps(Codec=0x1, Fax Rate=0x1, Vad=0x1,

   Modem=0x2, Codec Bytes=160, Signal Type=2)

020957: Oct 31 19:33:00.815 KSA: //3807/00226C1A5D00/CCAPI/cc_api_caps_ind:

   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),

   Playout Max=250(ms), Fax Nom=300(ms))

020958: Oct 31 19:33:00.819 KSA: //3807/00226C1A5D00/CCAPI/cc_api_caps_ack:

   Destination Interface=0x679B9928, Destination Call Id=3808, Source Call Id=3807,

   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=OFF(0x1),

   Modem=ON(0x2), Codec Bytes=160, Signal Type=2, Seq Num Start=2209)

020959: Oct 31 19:33:00.819 KSA: //3808/00226C1A5D00/CCAPI/cc_api_caps_ack:

   Destination Interface=0x67521B0C, Destination Call Id=3807, Source Call Id=3808,

   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=OFF(0x1),

   Modem=ON(0x2), Codec Bytes=160, Signal Type=2, Seq Num Start=2209)

020960: Oct 31 19:33:00.819 KSA: //3808/00226C1A5D00/CCAPI/cc_api_voice_mode_event:

   Call Id=3808

020961: Oct 31 19:33:00.819 KSA: //3808/00226C1A5D00/CCAPI/cc_api_voice_mode_event:

   Call Entry(Context=0xC17D6FFC)

020962: Oct 31 19:33:02.651 KSA: //3808/00226C1A5D00/CCAPI/cc_api_call_disconnected:

   Cause Value=31, Interface=0x679B9928, Call Id=3808

020963: Oct 31 19:33:02.651 KSA: //3808/00226C1A5D00/CCAPI/cc_api_call_disconnected:

   Call Entry(Responsed=TRUE, Cause Value=31, Retry Count=0)

020964: Oct 31 19:33:02.651 KSA: //3807/xxxxxxxxxxxx/CCAPI/ccCallReleaseResources:

   release reserved xcoding resource.

020965: Oct 31 19:33:02.651 KSA: //3808/00226C1A5D00/CCAPI/ccCallSetAAA_Accounting:

   Accounting=0, Call Id=3808

020966: Oct 31 19:33:02.651 KSA: //3807/00226C1A5D00/CCAPI/ccConferenceDestroy:

   Conference Id=0x4C7, Tag=0x0

020967: Oct 31 19:33:02.651 KSA: //3807/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:

   Conference Id=0x4C7, Source Interface=0x67521B0C, Source Call Id=3807,

   Destination Call Id=3808, Disposition=0x0, Tag=0x0

020968: Oct 31 19:33:02.651 KSA: //3808/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:

   Conference Id=0x4C7, Source Interface=0x679B9928, Source Call Id=3808,

   Destination Call Id=3807, Disposition=0x0, Tag=0x0

020969: Oct 31 19:33:02.651 KSA: //3807/00226C1A5D00/CCAPI/cc_generic_bridge_done:

   Conference Id=0x4C7, Source Interface=0x679B9928, Source Call Id=3808,

   Destination Call Id=3807, Disposition=0x0, Tag=0x0

020970: Oct 31 19:33:02.651 KSA: //3808/00226C1A5D00/CCAPI/ccCallDisconnect:

   Cause Value=31, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=31)

020971: Oct 31 19:33:02.651 KSA: //3808/00226C1A5D00/CCAPI/ccCallDisconnect:

   Cause Value=31, Call Entry(Responsed=TRUE, Cause Value=31)

020972: Oct 31 19:33:02.651 KSA: //3808/00226C1A5D00/CCAPI/cc_api_get_transfer_info:

   Transfer Number Is Null

020973: Oct 31 19:33:02.671 KSA: //3808/00226C1A5D00/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x679B9928, Tag=0x0, Call Id=3808,

   Call Entry(Disconnect Cause=31, Voice Class Cause Code=0, Retry Count=0)

020974: Oct 31 19:33:02.671 KSA: //3808/00226C1A5D00/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

020975: Oct 31 19:33:02.671 KSA: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

020976: Oct 31 19:33:02.671 KSA: :cc_free_feature_vsa freeing C03E1C88

020977: Oct 31 19:33:02.671 KSA: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

020978: Oct 31 19:33:02.671 KSA:  vsacount in free is 1

020979: Oct 31 19:33:02.675 KSA: //3807/00226C1A5D00/CCAPI/ccCallDisconnect:

   Cause Value=31, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

020980: Oct 31 19:33:02.675 KSA: //3807/00226C1A5D00/CCAPI/ccCallDisconnect:

   Cause Value=31, Call Entry(Responsed=TRUE, Cause Value=31)

020981: Oct 31 19:33:02.675 KSA: //3807/00226C1A5D00/CCAPI/cc_api_get_transfer_info:

   Transfer Number Is Null

020982: Oct 31 19:33:02.675 KSA: //3807/00226C1A5D00/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x67521B0C, Tag=0x0, Call Id=3807,

   Call Entry(Disconnect Cause=31, Voice Class Cause Code=0, Retry Count=0)

020983: Oct 31 19:33:02.675 KSA: //3807/00226C1A5D00/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

020984: Oct 31 19:33:02.675 KSA: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

020985: Oct 31 19:33:02.675 KSA: :cc_free_feature_vsa freeing C03E1AD8

NBG-5-RHQ01-3825-VG-1#

020986: Oct 31 19:33:02.675 KSA: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

020987: Oct 31 19:33:02.675 KSA:  vsacount in free is 0

NBG-5-RHQ01-3825-VG-1#

020988: Oct 31 19:36:02.688 KSA: //-1/xxxxxxxxxxxx/CCAPI/ccAppShutdownMode:

   ccAppShutdownMode: remove it from the queue

[Suresh Subramanian · Accepted solution]

Hi Lee,

The GW is receiving the disconnect message from Private Network. So please crosscheck the configuration of Type B device and its network.

020906: Oct 31 19:31:53.064 KSA: ISDN Se0/1/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x82A7

Cause i = 0x859F - Normal, unspecified

URL for ISDN Disconnect Cause Codes:

http://www.cisco.com/en/US/tech/tk801/tk379/technologies_tech_note09186a008012e95f.shtml

Cause Code Origination Point:

85—the private the network near the remote user (possibly a remote           PBX)

Disconnect Cause Code:

9F

Normal, unspecified

This message reports the occurrence of a normal event when no                 standard cause applies. No action is required.

020970: Oct 31 19:33:02.651 KSA: //3808/00226C1A5D00/CCAPI/ccCallDisconnect:

  Cause Value=31, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=31)

31          Reports a normal event only when no other cause in the normal class applies

URL for Internal Cause Codes:

http://www.cisco.com/en/US/docs/ios/voice/monitor/configuration/guide/vt_ccodes_debug.pdf#G1007443

[Ayodeji Okanlawon]

+5 to Suresh

Lee,

The progress indicator is not the reason for th disconnect..Below is an explanation of the progress idicatior you are getting. The reason for the disconnect is what Suresh has explained...

82 - The ISDN exchange receives a request to route the call through an unrecognized intermediate network.

This  cause indicates that the equipment receives a request to route the call  through a particular transit network. However, the equipment does not  recognize the network.

The equipment that sends this cause does not recognize the transit network due to one of these reasons:

    *

      The transit network does not exist.

    *

      The transit network exists, but does not serve the equipment that sends this cause.

This cause is supported on a network-dependent basis.

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

[Tyler Durden]

Many thanks for the help guy's - Cause i = 0x859F is now clear to me!