calls going straight to voicemail phone does not ring

[horncastlehobbyhouse]

My desk phone is not ringing but going straight to voicemail. How do I stop it doing this. I want to answer my calls. details of phone

[Roger Kallberg]

Sounds like you have call forward all enabled. If you look at the display of your phone what does it say on it?

[Nithin Eluvathingal]

It appears that “Call Forward All” to voicemail has been enabled for this extension. This causes the phone not to ring and sends calls directly to voicemail.

[Roger Kallberg]

@Nithin Eluvathingal I think the OP is using 3:rd party call control, not CM.

[Nithin Eluvathingal]

Thanks @Roger Kallberg  i didnt notice that.