12-14-2012 12:39 PM - edited 03-16-2019 02:44 PM
Problem Description:
We have an issue where a single user, is not able to receive voicemail messages when he misses the calls .
The calls goes on ringing atleast 10+ times and then drops off.
Please would appreciate, what should be the things i should check on the CCM and Unity Connection to initiate the troubleshooting.
CCM VERSION : 6.1.3.3190- 1
Unity Connection : 7.0.2
Whatever level you reach getting better never stops -- Sachin Tendulkar
Solved! Go to Solution.
12-14-2012 01:18 PM
in the extension for the user, under "call forward and call pickup settings", There should be a check mark under Voicemail in the Forward no answer internal And Forward no answer external. if not, make sure theres a check mark, otherwise it will never hit your voicemail server i believe
12-14-2012 12:42 PM
check call manager - in the users extension, under " Directory Number Settings" ensure they have a voicemail profile
also, make sure they have a voicemail configured in unity
12-14-2012 12:48 PM
Hi David,
Both those things are in place ( correct configuration)
Whatever level you reach getting better never stops -- Sachin Tendulkar
12-14-2012 01:18 PM
in the extension for the user, under "call forward and call pickup settings", There should be a check mark under Voicemail in the Forward no answer internal And Forward no answer external. if not, make sure theres a check mark, otherwise it will never hit your voicemail server i believe
12-15-2012 10:59 PM
Thanks, David. That Helped. Cheers !
Whatever level you reach getting better never stops -- Sachin Tendulkar
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