Calls routed improperly on new router

[Greg Sleszynski]

Hello,

We have added a new 2821 router at a branch office with an IPFlex circuit and are having a small issue. When doing the turn up with the telco yesterday, they informed me that they do not see outbound long distance calls going through their new router. 800 numbers, local, and all inbound calls are hitting the new telco router but outbound long distance are not. I am guessing that they are being routed via our main office router but I am not sure why that would be happening. I have all the route lists and route groups set up properly as far as I can tell. Does anyone have an idea on where I should start looking to resolve this issue?

Thanks for any help.

Greg

[Carlo Poggiarelli]

Hi Greg,

which protocol is your local VG using (MGCP, SIP , H323)?

Did you configure Local Route Group?

Please let me know

Regards

Carlo

[Greg Sleszynski]

Carlo,

Thanks for replying. We are using MGCP and yes, I configured the route group to go through the new router.

[Carlo Poggiarelli]

Ok Greg.

Try to use DNA feature to see how CUCM would route a long distance calls

You can find it on "Cisco Unified Serviceability" -->> Tools page on CUCM.

Please do a test and post the result here.

Probably CSS configured on DNs or IP Phones are not hitting the correct route pattern

Thanks

Regards

Carlo

[Greg Sleszynski]

Carlo,

Thanks again for your help. I see now that the calls are routing to a router at a branch office, but I am not quite sure why it is selecting that path. Here is the output from the DNA:

• Results Summary
  • Calling Party Information
    • Calling Party =
    • Partition =
    • Device CSS =
    • Line CSS = css_lc_int_911_local_id_glob
    • AAR Group Name =
    • AAR CSS =
  • Dialed Digits = 816304422047
  • Match Result = RouteThisPattern
  • Matched Pattern Information
    • Pattern = 8.@
    • Partition = p_ok_ld
    • Time Schedule =
  • Called Party Number = 16304422047
  • Time Zone = America/Chicago
  • End Device = rl_ok
  • Call Classification = OffNet
  • InterDigit Timeout = NO
  • Device Override = Disabled
  • Outside Dial Tone = NO
• Call Flow
  • TranslationPattern :Pattern=
    • Partition =
    • Positional Match List = 1:630:442:2047
    • Calling Party Number =
    • PreTransform Calling Party Number =
    • PreTransform Called Party Number =
    • Calling Party Transformations
      • External Phone Number Mask = NO
      • Calling Party Mask =
      • Prefix =
      • CallingLineId Presentation =
      • CallingName Presentation =
      • Calling Party Number =
    • ConnectedParty Transformations
      • ConnectedLineId Presentation =
      • ConnectedName Presentation =
    • Called Party Transformations
      • Called Party Mask =
      • Discard Digits Instruction =
      • Prefix =
      • Called Number =
  • Route Pattern :Pattern= 8.@
    • Positional Match List = 1:630:442:2047
    • DialPlan = North American Numbering Plan
    • Route Filter
      • Filter Name = rf_ok_ld
      • Filter Clause = (LOCAL-DIRECT-DIAL EXISTS) OR (LONG-DISTANCE-DIRECT-DIAL EXISTS)
    • Require Forced Authorization Code = No
    • Authorization Level = 0
    • Require Client Matter Code = No
    • Call Classification = OffNet
    • PreTransform Calling Party Number = 3750
    • PreTransform Called Party Number = 816304422047
    • Calling Party Transformations
      • External Phone Number Mask = YES
      • Calling Party Mask =
      • Prefix =
      • CallingLineId Presentation = Default
      • CallingName Presentation = Default
      • Calling Party Number =
    • ConnectedParty Transformations
      • ConnectedLineId Presentation = Default
      • ConnectedName Presentation = Default
    • Called Party Transformations
      • Called Party Mask =
      • Discard Digits Instruction = PreDot
      • Prefix =
      • Called Number = 16304422047
  • Route List :Route List Name= rl_ok
    • RouteGroup :RouteGroup Name= rg_ok
      • PreTransform Calling Party Number = 3750
      • PreTransform Called Party Number = 816304422047
      • Calling Party Transformations
        • External Phone Number Mask = Default
        • Calling Party Mask =
        • Prefix =
        • Calling Party Number =
      • Called Party Transformations
        • Called Party Mask =
        • Discard Digits Instructions =
        • Prefix =
        • Called Number =
      • Device :Type= MGCPT1PRIPort
        • End Device Name = S0/SU1/DS1-0@ok2811.voip.internal
        • PortNumber = 0
        • Device Status = Registered
        • AAR Group Name =
        • AAR Calling Search Space =
        • AAR Prefix Digits =
        • Call Classification =
        • Calling Party Selection =
        • CallingLinePresentation =
        • ConnectedLinePresentation =
        • Number Of Strip Digits =
        • CallerID DN =
• Alternate Matches
  • Partition :Name= p_ok_ld
    • Pattern
      • Pattern = 8.@
      • WhereClause = (LOCAL-DIRECT-DIAL EXISTS) OR (LONG-DISTANCE-DIRECT-DIAL EXISTS)
      • Pattern = (8)(1)([2-9][0-9][02-9])([2-9][0-9][0-9])([0-9][0-9][0-9][0-9])
      • Tags List = ACCESS-CODE:LONG-DISTANCE-DIRECT-DIAL:AREA-CODE:OFFICE-CODE:SUBSCRIBER
      • Pattern Type = National
      • Call Classification = OffNet
      • CallManager Device Type = AccessDevice
      • PatternPrecedenceLevel = PlDefault
      • PatternRouteClass = RouteClassDefault
  • Partition :Name= p_lc_ld
    • Pattern
      • Pattern = 8.@
      • WhereClause = (LOCAL-DIRECT-DIAL EXISTS) OR (LONG-DISTANCE-DIRECT-DIAL EXISTS)
      • Pattern = (8)(1)([2-9][0-9][02-9])([2-9][0-9][0-9])([0-9][0-9][0-9][0-9])
      • Tags List = ACCESS-CODE:LONG-DISTANCE-DIRECT-DIAL:AREA-CODE:OFFICE-CODE:SUBSCRIBER
      • Pattern Type = National
      • Call Classification = OffNet
      • CallManager Device Type = AccessDevice
      • PatternPrecedenceLevel = PlDefault
      • PatternRouteClass = RouteClassDefault
  • Partition :Name= p_lc_ld
    • Pattern
      • Pattern = 8.@
      • WhereClause = (LOCAL-DIRECT-DIAL EXISTS) OR (LONG-DISTANCE-DIRECT-DIAL EXISTS)
      • Pattern = (8)(1)([2-9][02-9][0-9])([2-9][0-9][0-9])([0-9][0-9][0-9][0-9])
      • Tags List = ACCESS-CODE:LONG-DISTANCE-DIRECT-DIAL:AREA-CODE:OFFICE-CODE:SUBSCRIBER
      • Pattern Type = National
      • Call Classification = OffNet
      • CallManager Device Type = AccessDevice
      • PatternPrecedenceLevel = PlDefault
      • PatternRouteClass = RouteClassDefault 

[Carlo Poggiarelli]

Hi Greg.

From the output I can see that your call is hitting S0/SU1/DS1-0@ok2811.voip.internal .

Is this correct?

Let me know 

Cheers

Carlo

[Greg Sleszynski]

That is what the log shows but it should be hitting lc2821.voip.internal. It's using partition p_ok_ld instead of p_lc_ld. Not sure why it is going the p_ok_ld route instead of p_lc_ld which is what I want it to do.

[Carlo Poggiarelli · Accepted solution]

hi.

check on css_lc_int_911_local_id_glob Calling search space if p_ok_ld is listed before p_lc_ld partition.

Let me know

Regards

Carlo

[Greg Sleszynski]

Carlo - thank you very much. That is what the problem was. I overlooked that! 

[Carlo Poggiarelli]

Hi Greg

Glad to help

Thanks for the nice rating.

Regards

Carlo