Hello Experts,
We have agents who transfer calls between each other. When an agent transfers a call to another agent and the other agent is already with another call and can't take the transferred call, it should go back to the first agent who transferred the call. The behavior I have now is that when the second agent receives the call and doesn't answer, we hear 3 beeps and the call goes back to the first agent. This is what we want, but we need to find a way to get rid of the 3 beeps. Is there a way to accomplish this task?
Thanks,
MK
