01-22-2014 04:18 PM - last edited on 03-25-2019 08:27 PM by ciscomoderator
Hi
I have a problem with some calls, when a Contact Center Agent receives a call and answer it the caller or the agent hear a sound like a DTMF tone but is very long 30 seconds to 1 minute and some times the sound never finished.
We have CUCM 9.1, IPCOMM, UCCE 9, CVP 9 and GW 2921
I hope you can help me.
Regards.
Solved! Go to Solution.
01-22-2014 08:33 PM
This requires a detailed network topology and call flow. Voice quality issues like the one you are describing need sniffers to capture the rtp stream to determine which side or device / link is causing the issue.
Manish
01-22-2014 07:03 PM
If only the PSTN calls are affected and the internal IP-IP calls are working fine then you should start by taking a PCM capture from the gateway. Steps to take PCM capture
Also, can you confirm if the issue started after any changes on the network like adding any new device or upgrading IOS.
HTH
Manish
01-22-2014 07:16 PM
Hi Manish
The calls afected are only calls from MPLS, all the PSTN calls works fine.
The calls arrives from MPLS in codec G729r8.
Regards.
Sent from Cisco Technical Support iPhone App
01-22-2014 07:20 PM
I forgot tell you that the problem starts when we starts production. In one week of tests never happened that but when all the agents starts production that issue starts randomnly.
Regards
Sent from Cisco Technical Support iPhone App
01-22-2014 08:33 PM
This requires a detailed network topology and call flow. Voice quality issues like the one you are describing need sniffers to capture the rtp stream to determine which side or device / link is causing the issue.
Manish
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