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Explorer

Calltracer 7.2.0: help!

Hello,


I'm trying to use Calltracer 7.2.0 (http://www.myvoipsource.org/open-source-tools/calltracer/) with a CUCM 7.1.


I have followed the "readme" file to configure it, but it seems it doesn't work...


Has anyone used this software successfully and can help me?


Thanks in advance for your help!


Best regards.

6 REPLIES 6
Highlighted
Explorer

Hello,

anyone is using this software?

Regards.

Highlighted

Hello,

I have tried the software with the latest CUCM version (8.6(x)), but it still doestn't work.

Unfortunately, I can't find other documentation than the "readme" in the .zip file, so I can't troubleshoot it.

Anyone can help me, please?

Regards.

Highlighted

Hello,

finally, I was able to start the service of the software (INS-Calltracer).

Unfortunately, the software still does'n work.

In "calltracer.log", I can see this error:

org.myvoipsource.framework.axl.exception.AxlException: Error executing the http post request: AxlError: Authentication failture for axlUser  -> check config!

The weird thing is that the AXL user and the CTI user in "config.yml" are the same, and that the same log file states:

[DEBUG] CtiConnectionProvider: Connected to provider with user

What's wrong?

TIA and regards.

Highlighted

Hi,

did you ever get this application to work?

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Hello,

unfortunately, no.

Regards.

Highlighted

Thats a shame,

I like the idea it is phone service based and can look in the personal directory not just a global directory.