cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Blog-Cisco Community Wins Lithy 2018 Award

670
Views
0
Helpful
3
Replies

Camera is not paired with codec and may need a software upgrade. Please check camera to codec connection.

Al agregar un dispositivo de sala Room Kit Plus muestra el siguiente error:

Camera is not paired with codec and may need a software upgrade. Please check camera to codec connection.

Como puedo solucionarlo?

3 REPLIES
Explorer

Re: Camera is not paired with codec and may need a software upgrade. Please check camera to codec connection.

Did you ever get a resolution to this issue?  We are having the same problems.

Thanks,

Joe

Highlighted
Explorer

Re: Camera is not paired with codec and may need a software upgrade. Please check camera to codec connection.

We resolved this by upgrading the codec, and powering down the quad camera and powering it back on...it then updated its firmware.

Thanks,

Joe

Contributor

Re: Camera is not paired with codec and may need a software upgrade. Please check camera to codec connection.

Reboot, Downgrade, Upgrade.

Sometimes cameras got stuck in the upgrade process.

I my experience one of the action above usually solve the problem

CreatePlease to create content
Ask the Expert- DMVPN on Cisco routers