Current setup: CUCM ver 8.5
The CUCM is integrated with LYNC using SNR. Each extension is configured with remote destination & pointed toward Lync using SIP.
eg : extn : 1000 RD : abc@company.com. When someone calls 1000 user can either pick from phone or from LYNC.
Issue is:
When calling a number on our CISCO phone system and the recipient ignores the call from the Lync client, the caller gets the following message: “The number you have dialed is not in service”
Is this something we can stop in the Cisco Phone system? Calls should be going to voicemail.
troubleshooting:
Checked the call is getting terminated at Lync end & it is not integrated with any voicemail service, hence getting this error massage.
If the call is getting timed out or ignored from cisco phone it is going to voicemail.
Is there a way to retrieve Lync terminated call back on CUCM system.
