Can Emergency Responder do non-911 calls as well

[benbollinger]

I have a location that would like to have internal emergency calls routed internally,  along with 911 calls going externally.  Would Emergency Responder be able to deal with the non-911 calls as well, and route them to a different destination than 911 calls?

CCM 8.5 is currently installed onsite.

[Vipul Jindal · Accepted solution]

you can configure onsite alert to send the call to internal security as well as to PSAP!!

thanks,

Vipul jindal

[benbollinger]

Excellent.  It's not limited to just 911 calls, correct? 

[Vipul Jindal]

Nope!!! you can do it!!

thanks,

Vipul Jindal

[Chris Deren]

Well, I don't think this is true because you can only define one "Route Point for Primary Cisco ER Server" and one "Route Point for Standby Cisco ER Server", so if you are already using CER for 911 dialing, you will not be able to use it for other internal dialing.

What you can do is, if users in some ERLs dial 911 the call can be routed to another destination after it has been processed by CER by simply pointing the ERL to a Translation pattern rather than the normal route pattern.

HTH,

Chris

[Vipul Jindal]

i thought you are asking about onsite alert.

can you be more specfic on what exactly you want to acheive so that i can think of a solution.

thanks,

Vipul Jindal