Can someone help me in accessing voicemail?

[sanjaydevan]

Our CUCM is integrated with AD.

Many people can access Voice mail with out any problem by pressing messages button or dailing 8888 number.

But i have two users who is not able to do so. When they dial or press the messages button then get the default cisco opening greeting.

I checked the extensions and they are fine.

What else has to be checked.

Faster responses are appreciated.

Thanks.

Deva

[Chris Deren]

Make sure the voicemail profile on their DN is the same as others.  If it is use port monitor to observe what digits are coming to voicemail system.

HTH,

Chris

[Carlo Poggiarelli]

Hi.

To add a tip to what Chris Suggested (+5P), verify that the users have been correctly imported on unity connections and defined as voicemail users

HTH

Regards

Carlo

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"The more you help the more you learn"

[sanjaydevan]

Yes it is.

Port Monitor says it is dialed to 8888. What else to check on this.

Deva.

[James Hawkins]

Do they have mailboxes on Unity Connection?

These must be created for each user. This can be done by importing the users from LDAP or CUCM (if set up) or just created manually on Unity Connection.

If they do have mailboxes do the extensions configured on them match those on CUCM?

It is always worth checking these basic things before going any deeper.

HTH

[sanjaydevan]

James,

I did check those two.

Extensions match. Mailboxes are there.

Deva

[Carlo Poggiarelli]

Hi Deva.

On  Voicemail profile, is there any VoiceMailBox Mask present?

Regards

Carlo

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"The more you help the more you learn"

[sanjaydevan]

Yes Carlo,

it is 3XXXX.

Deva

[Rob Huffman]

HI Deva,

+5 to my friends Chris, James & Carlo for all the great help

here and as always!

When Chris noted using the Port Monitor what he wants you to look

at is what does CUC see coming into it from the extension when the

message key is pressed.

We need to know if the extension is xxxx and CUC is seeing yyyy

this would fully explain this behavior.

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

[sanjaydevan]

See the image. Tell me what you can see on this.

Deva.

[Carlo Poggiarelli]

Hi Deva.

With that MASK, user voicemail extension should be defined as 3+last four digits of ip phone user's extension

EG.

User Extension 1000

On UC should be 31000

Infact on port monitor I can se 31722 as calling number.

Just check it and let us know

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"The more you help the more you learn"

[Rob Huffman]

Deva,

I also see that the user called 8000 rather than 8888 which you had noted

as the Unity Connection pilot # earlier.

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

[sanjaydevan]

Thats my bad. It is 8000.

The sample screenshot which i uploaded was for a working user. I am asking if the screen tells anything weird.

When an user calls from a phone number 4043000335, what it should be there in the screen. Everything seems perfect but I don't understand what is the problem.

Deva

[Carlo Poggiarelli]

Hi Deva.
Just a couple of questions
-which is the extension number of a non working user?
-which is the extension defined in voicemail box for that user?
Can you please post the port monitor output for a non working user?

Thanks


Regards

Carlo

Sent from Cisco Technical Support iPhone App

[Rob Huffman]

Hi Deva,

No worries

It would be best if you could post up the same screenshot from a non-working user like

4043000335 if that is one of the users having this issue. From your previous info like

3XXXX being the VMmask you would expect to see 30335 in the redir columns & 30335

as the mailbox extension in Unity Connection.

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic