can't access voicemail on sccp phone from uc520

[frankbarton1505]

Hello. i've got a ic-520 and i 7960 ip phone with sccp firmware. i set it up and it works fine as a ip phone but for some reason i can't access voicemail with it. I followed a configuration example for setting up the voicemail app in the   Integrated-Service-Engine but for some reason whenever i dial the voicemail button i get an unknow number error but not until i've dialed all the digits.  the log shows this 

%CALL_CONTROL-6-CALL_LOOP: The incoming call has a global identifier already present in the list of currently handled calls. It is being refused.

i've checked the dial peers and i can't see any conflicting to cause this error. my config is below.

am i missing something?

Thank you.

ip dhcp relay information trust-all
ip dhcp excluded-address 10.1.1.1 10.1.1.10
ip dhcp excluded-address 192.168.10.1 192.168.10.10
!
ip dhcp pool phone
network 10.1.1.0 255.255.255.0
default-router 10.1.1.1
option 150 ip 10.1.1.1
dns-server 10.1.1.1 192.168.1.254 8.8.8.8
!
ip dhcp pool data
import all
network 192.168.10.0 255.255.255.0
default-router 192.168.10.1
dns-server 192.168.10.1 192.168.1.254 8.8.8.8
!

stcapp ccm-group 1
stcapp
!
stcapp supplementary-services
port 0/0/0
fallback-dn 1002
!
!
!
!
trunk group ALL_FXO
max-retry 5
voice-class cause-code 1
hunt-scheme longest-idle
!
!
voice call send-alert
voice rtp send-recv
!
voice service voip
ip address trusted list
ipv4 0.0.0.0 0.0.0.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
sip
registrar server expires max 3000 min 150
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729br8
codec preference 3 g729r8
codec preference 4 g722-64
!
!
voice class cause-code 1
no-circuit
!
!
!
voice translation-rule 1000
rule 1 /.*/ //
!
!
voice translation-profile nondialable
translate called 1000
!
!
voice-card 0
!
fax interface-type fax-mail

license udi pid UC520-32U-8FXO-K9 sn FCZ121260WQ
archive
path ftp://192.168.1.51/tftproot/uc500/backup/uc520.cnf
write-memory
username frank privilege 15 secret 4 hkjhkhkhkhkjh
!
!
ip ftp username frank
ip ftp password 7 asadsdasdadsasdasd
ip tftp source-interface Loopback0
!
!
!
!
!
!
!
interface Loopback0
description $FW_INSIDE$
ip address 10.1.10.2 255.255.255.252
ip access-group 101 in
ip nat inside
ip virtual-reassembly in
!
interface FastEthernet0/0
description $FW_OUTSIDE$
ip address dhcp
ip access-group 104 in
ip nat outside
ip inspect SDM_LOW out
ip virtual-reassembly in
load-interval 30
duplex auto
speed auto
!
interface Integrated-Service-Engine0/0
ip unnumbered Loopback0
ip nat inside
ip virtual-reassembly in
service-module ip address 10.1.10.1 255.255.255.252
service-module ip default-gateway 10.1.10.2
!

interface FastEthernet0/1/0
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast
!
interface FastEthernet0/1/1
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast
!
interface FastEthernet0/1/2
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast
!
interface FastEthernet0/1/3
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast
!
interface FastEthernet0/1/4
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast
!
interface FastEthernet0/1/5
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast
!
interface FastEthernet0/1/6
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast
!
interface FastEthernet0/1/7
switchport voice vlan 100
no ip address
macro description cisco-phone
spanning-tree portfast

interface FastEthernet0/1/8
switchport mode trunk
switchport voice vlan 100
no ip address
macro description cisco-switch
!
interface Vlan1
description $FW_INSIDE$
ip address 192.168.10.1 255.255.255.0
ip nat inside
ip virtual-reassembly in
!
interface Vlan100
description $FW_INSIDE$
ip address 10.1.1.1 255.255.255.0
ip nat inside
ip virtual-reassembly in
!
ip forward-protocol nd
ip http server
ip http authentication local
ip http secure-server
ip http path flash:/gui
!
ip dns server
ip nat inside source list 1 interface FastEthernet0/0 overload
ip nat inside source list redirect-sip interface Integrated-Service-Engine0/0 overload
ip route 10.1.10.1 255.255.255.255 Integrated-Service-Engine0/0
!
ip access-list extended redirect-sip
permit udp 192.168.1.0 0.0.0.255 any range 5060 5065
permit udp 192.168.1.0 0.0.0.255 any range 10000 30000
!

!
!
control-plane
!
!
voice-port 0/0/0
cptone GB
timeouts ringing infinity
station-id name Franky
station-id number 1002
caller-id enable
!
voice-port 0/0/1
timeouts ringing infinity
caller-id enable
!
voice-port 0/0/2
timeouts ringing infinity
caller-id enable
!
voice-port 0/0/3
timeouts ringing infinity
caller-id enable
!
voice-port 0/1/0
trunk-group ALL_FXO 64
connection plar 1001
caller-id enable
!
voice-port 0/1/1
trunk-group ALL_FXO 64
voice-port 0/1/0
trunk-group ALL_FXO 64
connection plar 1001
caller-id enable
!
voice-port 0/1/1
trunk-group ALL_FXO 64
connection plar 202
caller-id enable
!
voice-port 0/1/2
trunk-group ALL_FXO 64
connection plar 203
caller-id enable
!
voice-port 0/1/3
trunk-group ALL_FXO 64
connection plar 204
caller-id enable
!
voice-port 0/2/0
!
voice-port 0/2/1
!
voice-port 0/2/2
!
voice-port 0/2/3
!
voice-port 0/3/0
trunk-group ALL_FXO 64
connection plar 205
caller-id enable
!
voice-port 0/3/1
trunk-group ALL_FXO 64
connection plar 206
caller-id enable
!
voice-port 0/3/2
trunk-group ALL_FXO 64
connection plar 207
caller-id enable
!
voice-port 0/3/3
trunk-group ALL_FXO 64
connection plar 208
caller-id enable
!
voice-port 0/4/0
auto-cut-through
signal immediate
input gain auto-control -15
description Music On Hold Port
!

sccp local Vlan100
sccp ccm 10.1.1.1 identifier 1 version 3.1
sccp
!
sccp ccm group 1
bind interface Vlan100
associate ccm 1 priority 1
!
dial-peer voice 1 pots
description franky
service stcapp
port 0/0/0
no sip-register
!
dial-peer voice 2 pots
service stcapp
port 0/0/1
no sip-register
!
dial-peer voice 3 pots
service stcapp
port 0/0/2
no sip-register
!
dial-peer voice 4 pots
service stcapp
port 0/0/3
no sip-register
!
dial-peer voice 5 pots
description ** MOH Port **
destination-pattern ABC
port 0/4/0
no sip-register
!
dial-peer voice 6 pots
description tcatch all dial peer for BRI/PRIv
translation-profile incoming nondialable
incoming called-number .%
direct-inward-dial
!
dial-peer voice 50 pots
description ** incoming dial peer **
incoming called-number ^AAAA$
port 0/1/0

dial-peer voice 51 pots
description ** incoming dial peer **
incoming called-number ^AAAA$
port 0/1/1
!
dial-peer voice 52 pots
description ** incoming dial peer **
incoming called-number ^AAAA$
port 0/1/2
!
dial-peer voice 53 pots
description ** incoming dial peer **
incoming called-number ^AAAA$
port 0/1/3
!
dial-peer voice 150 pots
description ** incoming dial peer **
incoming called-number ^AAAA$
port 0/3/0
!
dial-peer voice 151 pots
description ** incoming dial peer **
incoming called-number ^AAAA$
port 0/3/1
!
dial-peer voice 152 pots
description ** incoming dial peer **
incoming called-number ^AAAA$
port 0/3/2
!
dial-peer voice 153 pots
description ** incoming dial peer **
incoming called-number ^AAAA$
port 0/3/3
!
dial-peer voice 54 pots
description ** FXO pots dial-peer **
destination-pattern A0
port 0/1/0
no sip-register
!
dial-peer voice 55 pots
description ** FXO pots dial-peer **
destination-pattern A1
port 0/1/1
no sip-register
!

dial-peer voice 57 pots
description ** FXO pots dial-peer **
destination-pattern A3
port 0/1/3
no sip-register
!
dial-peer voice 154 pots
description ** FXO pots dial-peer **
destination-pattern A4
port 0/3/0
no sip-register
!
dial-peer voice 155 pots
description ** FXO pots dial-peer **
destination-pattern A5
port 0/3/1
no sip-register
!
dial-peer voice 156 pots
description ** FXO pots dial-peer **
destination-pattern A6
port 0/3/2
no sip-register
!
dial-peer voice 157 pots
description ** FXO pots dial-peer **
destination-pattern A7
port 0/3/3
no sip-register
!
dial-peer voice 7 voip
destination-pattern 3000$
session protocol sipv2
session target ipv4:10.1.10.2
dtmf-relay sip-notify
codec g711ulaw
no vad
!
!
no dial-peer outbound status-check pots
!
!

telephony-service
no auto-reg-ephone
max-ephones 40
max-dn 160
ip source-address 10.1.1.1 port 2000
auto assign 1 to 1 type bri
timeouts interdigit 4
timeouts ringing 30
timeouts transfer-recall 60
url services http://10.1.10.1/voiceview/common/login.do
url authentication http://10.1.10.1/CCMCIP/authenticate.asp
cnf-file location flash:
cnf-file perphone
network-locale GB
load 7960-7940 P0030801SR02
time-zone 21
time-format 24
date-format dd-mm-yy
voicemail 3000
max-conferences 8 gain -6
dn-webedit
time-webedit
transfer-system full-consult
secondary-dialtone 9
night-service day Mon 17:00 08:00
night-service day Tue 17:00 08:00
night-service day Wed 17:00 08:00
night-service day Thu 17:00 08:00
night-service day Fri 17:00 08:00
fac standard
create cnf-files version-stamp 7960 Mar 05 2019 10:04:49
!
!
ephone-template 15
softkeys remote-in-use Newcall
softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd Login
softkeys seized Cfwdall Endcall Redial Pickup Gpickup Callback
softkeys connected Hold Endcall Trnsfer Confrn Acct Park
button-layout 7931 2
!
!
ephone-template 16
softkeys remote-in-use Newcall
softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd Login
softkeys seized Cfwdall Endcall Redial Pickup Gpickup Callback
softkeys connected Hold Endcall Trnsfer Confrn Acct Park
!
!
ephone-template 17
softkeys remote-in-use CBarge Newcall
softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd Login
softkeys seized Cfwdall Endcall Redial Pickup Gpickup Callback
softkeys connected Hold Endcall Trnsfer Confrn Acct Park
!
!
ephone-template 18
softkeys remote-in-use CBarge Newcall
softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd Login
softkeys seized Cfwdall Endcall Redial Pickup Gpickup Callback
softkeys connected Hold Endcall Trnsfer Confrn Acct Park
button-layout 7931 2
!
!
ephone-dn 11 dual-line
number 1001
name franky
call-forward busy 3000
call-forward noan 3000 timeout 30
mwi-type visual
!

ephone 1
device-security-mode none
mac-address 001B.D460.DBA0
username "frank" password aadssdasdasdadasdasd
type 7940
button 1:11
!

[George Sotiropoulos]

Hi!

Try to change the following and check if it works:

dial-peer voice 7 voip
destination-pattern 3000$
session protocol sipv2
session target ipv4:10.1.10.2 -> 10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad

George