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2215
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Can't connect to CUE from router on new install

csmith5660
Level 1
Level 1

It's been a few years since I've had the misfortune of dealing with CME/CUE.

Router is a 2901 running 15.1.3

I've set up the ISM with ip unnumbered.

I've assigned an IP to the service-module

I've added the static route for the service-module

When I try to connect to CUE with "service-module ISM0/0 session" I get "connection closed by foreign host"

I can ping the address of the service module.

I can even telnet to it - but don't know the credentials (I tried the routers)

I can't connect to it via http

Anyone have any ideas?  I've spent the last 2 hours looking everything over and I don't see anything wrong.

Any help is apprecaited.

Thanks,

Craig

9 Replies 9

pstojanovski
Level 1
Level 1

you can probably just do a show session to see which session ID has the Unity Module open. Then you can disconnect that session. After that, try to access the module once more.

No it's not that simple... I tried it already, but here it is again.

7359-2901-RTR1#sh session

% No connections open

7359-2901-RTR1#sh line

   Tty Line Typ     Tx/Rx    A Modem  Roty AccO AccI  Uses  Noise Overruns  Int

      0    0 CTY              -    -      -    -    -     0      0    0/0      -

      1    1 AUX   9600/9600  -    -      -    -    -     0      0    0/0      -

I 0/1/0   19 TTY              -    -      -    -    -     0    473    0/0    Ce0/1/0

     67   67 TTY 115200/115200-    -      -    -    -     0      0    0/0      -

*   388  388 VTY              -    -      -    -    -     6      0    0/0      -

Line 67 is what the service-module says it's listening on.

*************************************************

FAILED CONNECTION

*************************************************

7359-2901-RTR1#service-module ISM0/0 session

Trying 10.154.243.1, 2067 ... Open

[Connection to 10.154.243.1 closed by foreign host]

*************************************************

Module Status (notice line 67)

*************************************************

7359-2901-RTR1#service-module ISM0/0 status

Service Module is Cisco ISM0/0

Service Module supports session via TTY line 67

Service Module is in Steady state

Service Module heartbeat-reset is enabled

Getting status from the Service Module, please wait..

Cisco Unity Express 8.0.2

CUE Running on ISM

Module resource information:

  CPU Frequency: 1064 MHz

  Memory Size: 513168 MB

  Disk 0 Size: 7456 MB

No install/uninstall in progress

Local Partition Info - (0 apps)

=====================

  Retrieving partition information

Thanks,

Craig

csmith5660
Level 1
Level 1

50 views and no one has any idea?  Come on I know you guys are smarter than that. lol

Hi,

I got the problem same you. Can you try it? Could you unplug the CUE module and Plug into the Router, Couldn't you?

I try it and I can connect to CUE, but I just got a problem like that again. I can ping and connect by HTTP, but I can't connect to CUE from Router.

So I want to open the TAC case about my problem.

and I have an other question to you about AA script. After I got a problem like that, so I can't to use the AA new script, I also use the AA script default. because when i use the new script, it didn't work, my new sccript work fine before I got the CUE problem. Did you got like that?

Could you help me about AA Script? I got a example script from the Cisco. when I call the phone number, the AA script will run first, The AA script ask me to press 1, if i know the extention and press 0 to Operator, So I don't want to press 1 to dial extension, I want to direct dial to extension. Could you give me the script?

My email: longpt@hpt.vn or phamthienlong2005@yahoo.com

Thanks and regards

Hi,

Anybody has any idea

Thanks

csmith5660
Level 1
Level 1

We were able to figure it out after TAC sent us a new router and that didn't fix the issue.

We removed:

dlsw local-peer peer-id *.*.*.* init-pacing-window 50 max-pacing-window 100
dlsw remote-peer 0 tcp *.*.*.*
dlsw remote-peer 0 tcp *.*.*.* backup-peer *.*.*.*
dlsw bridge-group 1
From the configuration and now we can access the CUE module.  But we will need a work around because the dlsw peer config will have to be present.
Thanks for the help,
Craig

Looks like dlsw and the module are looking for the same port. Dlsw uses

tcp 2065 and 2067 to setup its peers. From the module output

Service Module supports session via TTY line 67

looks like it is going to 2067 (tty lines are 2000 + line number).

You might be able to workaround this with dlsw version 2 peers. I think they use 2065 only.

I'll check in the lab tomorrow and let you know.

Matthew

Matthew,

You may be right on this, we chose to move the voice to it's own VLAN so that the DLSW peer would be using it's own address.  This has fixed the issue.  I just wish that TAC would have looked over the configuration and caught this, instead of wasting time sending us new hardware.

thanks for the feed back,

Craig

It looks like we use 2067 for the UDP explorers. I tried with dlsw v2 but haad some issues.

However, disabling the udp-explorers should resolve the issue.

Matthew

r222#sh dls pe
Peers:                state     pkts_rx   pkts_tx  type  drops ckts TCP   uptime
TCP 192.168.1.221   CONNECT         19        17  prom      0    1   0 00:01:11
Total number of connected peers: 1
Total number of connections:     1

r222#sh ip socket det
Proto    Remote      Port      Local       Port  In Out Stat TTY OutputIF
17 255.255.255.255     0 192.168.1.222    2067   0   0 100001   0
Queues: output 0
         input  0 (drops 0, max 50, highwater 1)
r222#conf t
Enter configuration commands, one per line.  End with CNTL/Z.
r222(config)#dlsw udp-
r222(config)#dlsw udp-disable
r222(config)#^Z
r222#sh r
*Mar 24 07:56:43: %SYS-5-CONFIG_I: Configured from console by console
r222#sh runn | incl dlsw
dlsw local-peer peer-id 192.168.1.222 promiscuous
dlsw udp-disable
r222#sh ip socket det 

r222#

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