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Can't open Call manager 8.0 Backup files

mrmhar1408
Enthusiast
Enthusiast

Hi,

I have strange problem with Call manager 8.0, I successfully got a backup files from the call manager but one i tried to open these files i got error "Error reading header after processing 0 entries" although the zip file has a size and it is not zero size.

the problem i faced in two call managers any one face this before and how to solve it ?

1 Accepted Solution

Accepted Solutions

Harmit Singh
Cisco Employee
Cisco Employee

Hi mrmhar1408,

This is expected behavior. Please refer to the following note as mentioned in the DRS admin guide:

Be  aware that your backup .tar files are encrypted by a randomly generated  password. This password is then encrypted by using the cluster security  password and gets saved along with the backup .tar files. You must  remember this security password or take a backup immediately after the  security password change/reset.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/drs/8_0_1/drsag801.html

HTH.

Regards,

Harmit.

View solution in original post

2 Replies 2

Harmit Singh
Cisco Employee
Cisco Employee

Hi mrmhar1408,

This is expected behavior. Please refer to the following note as mentioned in the DRS admin guide:

Be  aware that your backup .tar files are encrypted by a randomly generated  password. This password is then encrypted by using the cluster security  password and gets saved along with the backup .tar files. You must  remember this security password or take a backup immediately after the  security password change/reset.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/drs/8_0_1/drsag801.html

HTH.

Regards,

Harmit.

Thanks Harmit, I got it

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