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Can’t transfer a call to a user’s voicemail from SIP phone

end2endtechs
Beginner
Beginner

Hi,

I have a CME, with SIP and SCCP phones (8961, 6921 and 7961). I am able to transfer a call to a user’s voicemail using any SCCP phone, but when I try from a SIP phone the other person on the line just hear dead air. I have tested it internally and externally, the same. I also get dead air when it get transferred to AA.

Any Idea?????

Thank you

1 Reply 1

Jorge Armijo
Enthusiast
Enthusiast

Hi!

Can you attach the show run and show version? It was working before or it's a new installation? Can you capture the debug ccsip messages and debug voice ccapi inout?

Sent from Cisco Technical Support Android App

-- Jorge Armijo Please remember to rate helpful responses and identify helpful or correct answers.
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