Hi there,
I am implementing an auto attendant for one of our clients and they have 8 telephone lines-FXO (4 lines dedicated for the men's dept. and 4 for the ladies dept.)
I have created 8 AutoAttendant Scripts with 8 Pilot No.'s matching the 8 telephone numbers for users who call in, this is working fine and the user can call into the router and he gets matching to a dial-peer with the incoming called-number which triggers the auto attendant script.
Now, the problem is, there are 2 problems actually:
1) The client wants that when someone calls a number that is dedicated to the ladies, the call should go to the auto attendant (which is easy since i have an auto attendant script for each telephone line), now the part I cannot get to work is that when this user dials 0 for the operator he should be transfered to an ephone-hunt group with the operator extensions for the ladies (say 2002, 2003) and not to the operator hunt group with the extensions for the gents (say 2010, 2011).
So what I did was I created two service queues one for the ladies "qladies" and one for the men "qmen", and for the Auto Attendant script for the mens lines I sent them to the qmen (ephone-hunt 10, pilot 5555, list 2010 2011) and for the ladies lines I sent them to the qladies (ephone-hunt 9, pilot 6666, list 2002 2003).
But now whenever the user dials a 0 irrespective of whichever line he dials to (ladies or men) and whichever script he triggers (aa for ladies or men lines), the 0 options always diverts the call to the ephone-hunt 10 although the qladies mentions to divert it to ephone-hunt 9 and I understand this problem is because by default the BACD AA system takes the last ephone-hunt group as the operator hunt group by default.
Is there anyway I could overide this behaviour to achieve what I want to achieve.....?, please help
2) The client wants that when someone dials a ladies telephone line, the user shoud only only be able to dial the ladies extensions and not the mens extensions (should give him a message "you have dialed an incorrect extension" if a call on the ladies line is trying to reach and a male extension or vice-versa....)
Please find attached the configration regarding issue 1 above and please help me if this is possible.
Thank you.
Regards,
