01-22-2014 05:06 AM - edited 03-16-2019 09:22 PM
Hi,
We trying to calculate the time an agent takes to handle a call in two parts - 1. the time taken to talk to a client and solve his/her problem. 2. the time he kept a person on hold and/or he made another outbound call to consult someone about the problem. Is it possible to have these two fields separately visible on reports against an agent?
07-06-2015 11:14 AM
This discussion has been reposted to the IP Telephony community.
10-02-2015 09:48 PM
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