Can you please teach me how to enable ringtone setting ?

[Takuro Moriyama]

Dear Expert,


I have a question.
My IP-Phone of Cisco 7821 cannot configure to modify ringtone setting.

I don't really know why, but My IP-Phone of C7821's application menu does not show the ringtone setting menu.
I checked configration on the all of my cucm setting.
But I could not confirm its configure.

Can you please teach me how to enable ringtone setting ?

Best regards,
takuro

[MOHIT SINGH]

 Hi Takuro,

Do you see preference option when you press application menu button on phone or the application setting button is not working at all?

[MOHIT SINGH]

Just confirm, on CUCM phone setting --> Setting Access is enabled or not.

[Takuro Moriyama]

Mr.SINGH


Thank you for your reply.
I confirmed on my CUCM phone setting.
But, It is checked "enable".
See attached photo "cap1.png".

I confirmed related configure as below:
 - Enterprise Phone Configuration
 - Common Phone Profiles

But Those setting are configured "Enabled".

Currently My IP-Phone's application menu is like this.
See attached photo "cap2.jpg".

Please, give me some advises.

Best regards,
takuro.

[MOHIT SINGH]

Hi Takuro,

The 7821 IP phone should get "Ringlist-wb.xml" file (name is case sensitive) from CUCM TFTP server to display ring tones. Could you check in CUCM --> Operating System --> Software upgrades --> TFTP file management --> search for "Ringlist-wb.xml" and confirm if it is available? if yes, you need to check through packet capture if the phone is able to get this file from the TFTP server.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7811-7821-7841-7861/10-1/english/adminguide/PA2D_BK_7479E876_00_7811-7821-7841-7861-ag-cucm-1031/PA2D_BK_7479E876_00_7811-7821-7841-7861-ag-cucm-1031_chapter_01001.pdf