09-24-2014 01:59 AM - edited 03-17-2019 12:16 AM
Hi all
We have an issue whereby we have some fax numbers that come in on one of our ISDN's but these devices are on another site.
we have call manager on the main site where the numbers come in, then these fax numbers need to route to another telephone system via a gateway.
We ran a test and we can hear the fax coming in, but it beeps and never completes.
can the call manager route these type of calls to another pbx ? if so do i need to check anything ?
cheers
Carl
09-24-2014 04:59 AM
Verify that you're running either "modem pass-through or relay" on both sides. Don't run both types of modem, this will cause issues.
HTH
Yosh
09-24-2014 05:59 AM
Standardize on one faxing protocol, ideally protocol based T.38 across all systems. Fax relay is Cisco proprietary and will not work well with other systems.
Chris
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