Cannot add Cisco 8865 to CUCM 9.1.2.12900-11

[Joel Fox]

Good morning - I'm trying to add the device pack the 8865 video phone, and after adding the pack and rebooting the cucm cluster, I still cannot see the phone in device defaults nor can I add it. I downloaded the latest cmterm-8845_65sip.12-0-1SR1-1.k3.cop.sgn file and uploaded it and rebooted the cluster but still can't see it. I'm wondering if I need to use a lower version, although the download doc states that it will work with my current cucm version. I have downloaded the full device pack for all phone models as a last resort, but I really don't want to do that if it's not necessary. I also restarted tftp service as instructed before rebooting the cluster.

Any suggestions?

Thx in advance!

[Chris Deren]

This file is just a firmware load for these phones, you need to install a full device pack for the new models to appear such as "cmterm-devicepack12.0.1.22006-1.cop.sgn"

https://software.cisco.com/download/release.html?mdfid=286313357&flowid=83208&softwareid=282074299&release=12.0(1.22006)&relind=AVAILABLE&rellifecycle=&reltype=latest

[Georgios Fotiadis · Accepted solution]

To add to the previous post you will need cmterm-devicepack9.1.2.

According to CUCM Device Package Compatibility Matrix , IP phones 8865 are supported only up to firmware 11.7(1) for CUCM 9.1.2. So firmware version 12.0 will not for you.

[Chris Deren]

Good point Georgios (+5), the device pack needs to match the CUCM major version, and then individual firmware can be installed to get latest phone firmware desired.

[Joel Fox]

Side question -  When I upgrade the full 9.1.2 device pack, does that overwrite current items like device defaults etc for my currently installed phones? For example, for a 7941 phone, I have a specific load and device pool configured for that model to grab when a new one registers for the first time. When I install the new device pack, will that change anything in the device defaults? I'd hate to overwrite that and have 1k phones start pulling down new loads. I suppose to be extra cautious I can stop the tftp service on all cm's in the cluster, upload the device pack, and compare old defaults to new, then restart the service once everything is ok.

Thoughts?

[Chris Deren]

Yes, it will update device default firmware load of all other models, so if you do not desire that disable TFTP service, copy existing load names, and after you reboot the cluster paste those back in and enabled TFTP server.

[Joel Fox]

Ya know - I swear I looked at that same sheet at least a handful of times and saw the same thing. I guess it's just been one of those days! I'm going to pretend that I didn't miss something so obvious....

Thanks!