cannot change background image of 8945,8961,9951 and 9971

muhammedhismath vk · ‎08-31-2013

Hi All

we have created the following xml file and copied all images to flash but cannot change the background image the phones.

</CiscoIPPhoneImageList>

getting error the ip phone 8945 "wallpaper cannot be previewed incompatible image size"

could you please update whats the actually image size.

muhammedhismath vk · ‎08-31-2013

Hi All

Sorry i forgot to mention that this is a CME Router 2911.

Bradley Gruesbeck · ‎08-31-2013

Hi,

The 99XX & 8961 series documentation is here:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cuipph/9971_9951_8961/9_0_1/english/admin_guide/P567_BK_A3A732A5_00_admin-guide-8961_9951_9971-9_0_chapter_01001.html#P567_TP_CBF3BCA4_00

Full size image - 640 pixels (width) X 480 pixels (height).
Thumbnail image - 123 pixels (width) X 111 pixels (height).

The 8945 series documenation is here:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cuipph/8941_8945/9_0/english/admin_guide/P415_BK_C1A45FBB_00_admin-guide-8941-8945_chapter_0110.html#P415_RF_CCE77953_00

Full-size image: 640 pixels (width) x 480 pixels (height)
Thumbnail image: 123 pixels (width) x 111 pixels (height)

I would first double check and make sure that all TFTP files have been uploaded correctly and have the TFTP service restarted. It looks as if all the phones use the same size of files so you may need to verify what phone firmware you're running. I would upgrade any phone firmware and retest downloading that background images.

Good Luck,

Brad

Bradley Gruesbeck · ‎08-31-2013

Thanks for the update.

I would verify what version of CME running and check the phone firmware version.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm

Good luck,

Brad

muhammedhismath vk · ‎08-31-2013

Hi bradley

Thank you for the replay we have done the configuration that you mentioned above

the 8961 phone firmware is

136 34640640 May 6 2013 13:41:54 +03:00 rootfs8961.9-3-2SR1-1.sebn

137 10728 May 6 2013 13:42:26 +03:00 dkern8961.100609R2-9-3-2SR1-1.sebn

138 1538832 May 6 2013 13:42:54 +03:00 kern8961.9-3-2SR1-1.sebn

139 147256 May 6 2013 13:43:20 +03:00 sboot8961.031610R1-9-3-2SR1-1.sebn

140 1708 May 6 2013 13:43:44 +03:00 sip8961.9-3-2SR1-1.loads

141 67000 May 6 2013 13:44:02 +03:00 skern8961.022809R2-9-3-2SR1-1.sebn

The ios ver

Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.3(1)T, RELE ASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Mon 26-Nov-12 14:52 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)M15, RELEASE SOFTWARE (fc1)

CME ver

CONFIG (Version=9.1)

=====================

Version 9.1

Max phoneload sccp version 17

Max dspfarm sccp version 18

Cisco Unified Communications Manager Express

For on-line documentation please see:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

Bradley Gruesbeck · ‎08-31-2013

Hi,

The version of firmware you're running is unsupported with any versions of CME at this time. What version of IOS is running on the 29XX series router? You need to verify what version of CME you're running and make sure you're running the correct version of firmware for the phones.

It looks like you'll need to downgrade that firmware and re-test.

Thanks,

Brad

muhammedhismath vk · ‎08-31-2013

Hi bradley

The ios ver

Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.3(1)T, RELE ASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Mon 26-Nov-12 14:52 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)M15, RELEASE SOFTWARE (fc1)

CME ver

CONFIG (Version=9.1)

=====================

Version 9.1

Max phoneload sccp version 17

Max dspfarm sccp version 18

Cisco Unified Communications Manager Express

For on-line documentation please see: