11-27-2012 12:51 PM - edited 03-16-2019 02:25 PM
When calling any of the phones in office once the voicemail kicks if I press * it ask for pin and to hit #. once I do that it says this feature is temporarily down.
Anyone know how to fix this? or where I should begin to look on either the CUPS or CUCM?
Solved! Go to Solution.
12-14-2012 05:19 AM
Hi Todd,
We should be able to figure this out
Generally when you press * during a user greeting the system
asks you to enter the "ID followed by #" not "PIN followed by #"
can you double check that for us.
The other thing that would be a more common remote access
config would be to use a DID for your VM pilot number or a least route
a DID to your VM pilot number for easy access to the Sign-In
conversation. Have you tried that?
Cheers!
Rob
"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan
11-27-2012 02:40 PM
Start mentioning VM system and version you're using.
11-27-2012 03:25 PM
We are using the Business edition so as far as I know its all rolled in to one. But we are on
CUCM version 8.6.2.20000-2.
Cisco Unity Connection Version 8.6.2.20000-76
CUPS Version 8.5.2.10000-49
12-13-2012 05:05 PM
anyone have any input on this? I cannot seem to figure this out.
12-14-2012 05:19 AM
Hi Todd,
We should be able to figure this out
Generally when you press * during a user greeting the system
asks you to enter the "ID followed by #" not "PIN followed by #"
can you double check that for us.
The other thing that would be a more common remote access
config would be to use a DID for your VM pilot number or a least route
a DID to your VM pilot number for easy access to the Sign-In
conversation. Have you tried that?
Cheers!
Rob
"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan
12-14-2012 08:03 AM
I feel embarresed now. it was asking for ID first. so i enterted the extension then it ask for vm pin and hit #. that fixed it. thanks!
12-14-2012 08:27 AM
Hey Todd,
Good stuff my friend
No need to feel embarassed here. If you saw the things I miss
on a daily if not hourly basis you'd get a good laugh
Cheers!
Rob
"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: