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Beginner

Cannot Check Voicemail From Outside Line

When calling any of the phones in office once the voicemail kicks if I press * it ask for pin and to hit #. once I do that it says this feature is temporarily down.

Anyone know how to fix this? or where I should begin to look on either the CUPS or CUCM?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Hall of Fame Community Legend

Cannot Check Voicemail From Outside Line

Hi Todd,

We should be able to figure this out

Generally when you press * during a user greeting the system

asks you to enter the "ID followed by #" not "PIN followed by #"

can you double check that for us.

The other thing that would be a more common remote access

config would be to use a DID for your VM pilot number or a least route

a DID to your VM pilot number for easy access to the Sign-In

conversation. Have you tried that?

Cheers!

Rob

"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan

View solution in original post

6 REPLIES 6
Highlighted
Hall of Fame Master

Cannot Check Voicemail From Outside Line

Start mentioning VM system and version you're using.

Highlighted
Beginner

Cannot Check Voicemail From Outside Line

We are using the Business edition so as far as I know its all rolled in to one. But we are on

CUCM version 8.6.2.20000-2.

Cisco Unity Connection Version 8.6.2.20000-76

CUPS Version 8.5.2.10000-49

Highlighted
Beginner

Cannot Check Voicemail From Outside Line

anyone have any input on this? I cannot seem to figure this out.

Highlighted
Hall of Fame Community Legend

Cannot Check Voicemail From Outside Line

Hi Todd,

We should be able to figure this out

Generally when you press * during a user greeting the system

asks you to enter the "ID followed by #" not "PIN followed by #"

can you double check that for us.

The other thing that would be a more common remote access

config would be to use a DID for your VM pilot number or a least route

a DID to your VM pilot number for easy access to the Sign-In

conversation. Have you tried that?

Cheers!

Rob

"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan

View solution in original post

Highlighted
Beginner

Cannot Check Voicemail From Outside Line

I feel embarresed now. it was asking for ID first. so i enterted the extension then it ask for vm pin and hit #. that fixed it. thanks!

Highlighted
Hall of Fame Community Legend

Cannot Check Voicemail From Outside Line

Hey Todd,

Good stuff my friend

No need to feel embarassed here. If you saw the things I miss

on a daily if not hourly basis you'd get a good laugh

Cheers!

Rob

"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan

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