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Cannot install Cisco Unity Express (CUE) 8.6.7 on SRE 900

dino55088
Beginner
Beginner

Have a 2911 (IOS 15.2.4) with an SRE 900. trying to ftp CUE pkg and get errors

%SM_INSTALL-6-INST_FAIL: SM1/0 is reset due to Error encountered while downloading payload(s) .

I have tried 2 different pkg (8.6.7 and 8.6.11) and 2 diffferent FTP servers and both do the same thing. the download starts but fails half way thru.

I can ping SM (192.168.17.250) from FTP server (192.168.16.200). They are separate VLANs on same switch.

 

Any ideas?

---------------------------------------------------------------------------

SM Config on router:

-------------------------

interface SM1/0
 ip unnumbered GigabitEthernet0/1
 service-module ip address 192.168.17.250 255.255.255.0
 service-module ip default-gateway 192.168.17.254
!
interface SM1/1
 description Internal switch interface connected to Service Module
 no ip address

!

ip route 192.168.17.250 255.255.255.255 SM1/0

---------------------------------------------------------------------------

Inventory

-----------

Clus2Rtr#sh inv
NAME: "CISCO2911/K9", DESCR: "CISCO2911/K9 chassis, Hw Serial#: FGL173411K6, Hw Revision: 1.0"
PID: CISCO2911/K9      , VID: V07 , SN: FGL173413N7

NAME: "PVDM3 DSP DIMM with 128 Channels on Slot 0 SubSlot 4", DESCR: "PVDM3 DSP DIMM with 128 Channels"
PID: PVDM3-128         , VID: V01 , SN: FOC165048SD

NAME: "Services Module with Services Ready Engine on Slot 1", DESCR: "Services Module with Services Ready Engine"
PID: SM-SRE-900-K9     , VID: V02 , SN: FOC14324DPX

NAME: "C2911 AC Power Supply", DESCR: "C2911 AC Power Supply"
PID: PWR-2911-AC       , VID: V05 , SN: QCS1725Z2D4

--------------------------------------------------------------------------------------------------------

Install attempt:

Clus2Rtr#service-module sm 1/0  install url ftp://cisco1:cisco1@192.168.16.200$
Proceed with installation? [no]: yes
Loading cue-vm-k9.SPA.sme.8.6.7.pkg.install.sre !
[OK - 38933/4096 bytes]
   
   
Following languages are available for installation.
   
  #       SKU    Language Code           Language Name
------------------------------------------------------------
  1       ARA         ar_SA          CUE Voicemail Arabic
  2       DAN         da_DK          CUE Voicemail Danish
  3       DEU         de_DE          CUE Voicemail German
  4       ENG         en_GB          CUE Voicemail UK English
  5       ENU         en_US          CUE Voicemail US English
  6       ESO         es_CO          CUE Voicemail Latin American Spanish
  7       ESP         es_ES          CUE Voicemail European Spanish
  8       ESM         es_MX          CUE Voicemail Mexican Spanish
  9       FRC         fr_CA          CUE Voicemail Canadian French
 10       FRA         fr_FR          CUE Voicemail European French
 11       HUN         hu_HU          CUE Voicemail Hungarian
 12       ITA         it_IT          CUE Voicemail Italian
 13       HBR         iw_IL          CUE Voicemail Hebrew
 14       JPN         ja_JP          CUE Voicemail Japanese
 15       KOR         ko_KR          CUE Voicemail Korean
 16       NLD         nl_NL          CUE Voicemail Dutch
 17       NOR         no_NO          CUE Voicemail Norwegian
 18       PTB         pt_BR          CUE Voicemail Brazilian Portuguese
 19       PTG         pt_PT          CUE Voicemail Portuguese
 20       RUS         ru_RU          CUE Voicemail Russian
 21       SVE         sv_SE          CUE Voicemail Swedish
 22       TUR         tr_TR          CUE Voicemail Turkish
 23       CHS         zh_CN          CUE Voicemail Simplified Chinese (PRC)
 24       ZHH         zh_HK          CUE Voicemail Hong Kong Chinese
 25       CHT         zh_TW          CUE Voicemail Traditional Chinese (Taiwan)
   
   
You can install upto 5 language(s) on this platform.
Please select the language(s) you want to install by entering the language number(s)
Languages can be entered as comma separated or space separated list
Example: 1,3 would select 'CUE Voicemail Arabic' and 'CUE Voicemail German'

Enter languages:
Invalid entry
Please try again
Enter languages:5
Following languages will be installed on the system:
CUE Voicemail US English
Do you want to continue with the selected options?(y/n):y
Clus2Rtr#
Jun 11 03:15:36.765: %SM_INSTALL-6-INST_RESET: SM1/0 is reset for software installation.
Jun 11 03:17:01.565: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration Request
Jun 11 03:17:01.569: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
Jun 11 03:17:08.557: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
Jun 11 03:17:23.061: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
Jun 11 03:17:28.513: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
Jun 11 03:17:59.781: %SRE_SM-6-STATE_CHANGE: SM1/0 changing state from SERVICE_MODULE_STATE_ERRQ to SERVICE_MODULE_STATE_STDY
Jun 11 03:18:09.953: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Localstore Manager Invoked.
Jun 11 03:18:10.033: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Validating package signature ....
Jun 11 03:18:10.173: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Parsing package manifest files ....
Jun 11 03:18:11.137: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Validating package signature ....
Jun 11 03:18:11.449: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Parsing package manifest files ....
Jun 11 03:19:52.586: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Starting payload download.
Jun 11 03:20:03.170: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Successfully processed user input.
Jun 11 03:20:03.186: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Starting payload download.
SM1/0 is reset due to Error encountered while downloading payload(s) .

Jun 11 03:20:04.790: %SM_INSTALL-6-INST_FAIL: SM1/0 is reset due to Error encountered while downloading payload(s) .
Jun 11 03:20:04.794: %SRE_SM-6-STATE_CHANGE: SM1/0 changing state from SERVICE_MODULE_STATE_STDY to SERVICE_MODULE_STATE_ERRQ
Jun 11 03:21:29.566: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration Request

 

2 Replies 2

dino55088
Beginner
Beginner

make sure you download Language file to be installed too

Rana21
Beginner
Beginner

I have the same issue.. even after the language pack o=in same folder. Did you get your issue resplved

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