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Beginner

cannot login to web interface of cisco unity connection (cuc)

I installed cisco unity connection 6 to provide voice mail services, the install succeeds but i cannot login to the web interface.

I keep gettinginvalid username and password. I know what username and password was used during the install

so something else seems to be the issue. I have reinstalled several times but same problem.

1 ACCEPTED SOLUTION

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Hall of Fame Cisco Employee

Re: cannot login to web interface of cisco unity connection (cuc

Are you sure you re using the GUI user/pwd and not the CLI ones??

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate

View solution in original post

10 REPLIES 10
Highlighted
Hall of Fame Cisco Employee

Re: cannot login to web interface of cisco unity connection (cuc

Are you sure you re using the GUI user/pwd and not the CLI ones??

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate

View solution in original post

Highlighted
Beginner

Re: cannot login to web interface of cisco unity connection (cuc

Like Jaime said, there is OS admin user and password (CLI) and CM admin user and password for the (GUI). Try your password with and without caps on. Also SSH to CUC and try login

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Beginner

cannot login to web interface of cisco unity connection (cuc)

ok i am pretty sure i tried both admins

I will try again. Does cuc need to be integrated before or anything before i login to the web gui?  I should be able to logon out of the box install correct.

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Participant

cannot login to web interface of cisco unity connection (cuc)

Hello Anand.narine1,

No integration is required authentication is local.

Regards,

-D-A-V-I-D-

Highlighted
Beginner

cannot login to web interface of cisco unity connection (cuc)

Hi Anand,

Correct! you have to login in order to integrate CUC with CUCM.

Highlighted
Beginner

cannot login to web interface of cisco unity connection (cuc)

can cuc integrate with cme?

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Beginner

cannot login to web interface of cisco unity connection (cuc)

thanks guys it worked, i used the application admin username and password specified during setup. also both admins had different passwords this time around, not sure if that made a difference. to my last question can cuc integrate with cme ?

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Hall of Fame Cisco Employee

Re: cannot login to web interface of cisco unity connection (cuc

Yes, you can integrate, check the integration guides.

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate
Highlighted
Beginner

cannot login to web interface of cisco unity connection (cuc)

do i still need a cucm server for cisco unity voicemail to work ?

Highlighted
Hall of Fame Cisco Employee

cannot login to web interface of cisco unity connection (cuc)

You need to integrate CUC to a call agent, whichever you like.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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