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843
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5
Helpful
4
Replies

Cannot pickup Call - CME

Nuno Torres
Level 1
Level 1

Hi,

i canoot pickup calls form 7861 SIP phone, help please:

Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.4(3)M3, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Fri 05-Jun-15 13:24 by prod_rel_team

CONFIG [Version=10.5]
========================
Version 10.5
Mode is cme

Configuration:

voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
bind control source-interface GigabitEthernet0/1.5
registrar server expires max 1200 min 300
no update-callerid
g729 annexb-all

...

voice register global
mode cme
source-address 10.201.103.129 port 5060
max-dn 40
max-pool 40
load 3905 CP3905.9-4-1SR2-2
load 7821 SIP78xx.10-1-1SR1-4
load 7861 SIP78xx.10-1-1SR1-4
timezone 20
time-format 24
date-format D/M/Y
tftp-path flash:
file text
create profile sync 0063726987550301
network-locale PT
user-locale PT

...

voice register dn 1
number 20
allow watch
pickup-call any-group
pickup-group 30
name Sec
label Sec
!
voice register dn 2
number 21
allow watch
pickup-call any-group
pickup-group 30
name Dir
label Dir

....

voice register pool 1
busy-trigger-per-button 2
id mac B07D.47D0.6688
type 7861
number 1 dn 1
number 2 dn 1
cor incoming acessoINTERNACIONAL default
presence call-list
dtmf-relay rtp-nte
voice-class codec 1
username 20 password 20
no vad

voice register pool 2
busy-trigger-per-button 1
id mac 9C57.ADB5.ABF8
type 7821
number 1 dn 2
cor incoming acessoINTERNACIONAL default
dtmf-relay rtp-nte
voice-class codec 1
username 21 password 21
no vad

telephony-service
max-ephones 40
max-dn 25
ip source-address 10.201.103.129 port 2000
service directed-pickup gpickup
cnf-file location flash:
user-locale PT
network-locale PT
time-format 24
date-format dd-mm-yy
max-conferences 8 gain -6
call-park system application
moh enable-g711 "flash:music-on-hold.au"
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern .T
fac standard
create cnf-files version-stamp Jan 01 2002 00:00:00

INVITE sip:service-uri-gpickup-*@10.201.103.129 SIP/2.0
Via: SIP/2.0/UDP 10.201.103.130:5060;branch=z9hG4bK18cab36d
From: "Secretariado" <sip:20@10.201.103.129>;tag=b07d47d07988002b11276aa7-521b770c
To: <sip:service-uri-gpickup-*@10.201.103.129>
Call-ID: b07d47d0-79880007-401501e4-085ab96c@10.201.103.130
Max-Forwards: 70
Date: Fri, 15 Apr 2016 10:33:36 GMT
CSeq: 101 INVITE
User-Agent: Cisco-CP7861/10.3.1
Contact: <sip:8848-1EC1@10.201.103.130:5060;transport=udp>
Expires: 180
Accept: application/sdp
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO
Remote-Party-ID: "Secretariado" <sip:20@10.201.103.129>;party=calling;id-type=subscriber;privacy=off;screen=yes
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
Allow-Events: kpml,dialog
Content-Length: 328
Content-Type: application/sdp
Content-Disposition: session;handling=optional

v=0
o=Cisco-SIPUA 22140 0 IN IP4 10.201.103.130
s=SIP Call
t=0 0
m=audio 22280 RTP/AVP 0 8 116 18 101
c=IN IP4 10.201.103.130
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:116 iLBC/8000
a=fmtp:116 mode=20
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv

001472: *Apr 15 10:33:36.383 AZO: //36659/583F898F9A46/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.201.103.130:5060;branch=z9hG4bK18cab36d
From: "Secretariado" <sip:20@10.201.103.129>;tag=b07d47d07988002b11276aa7-521b770c
To: <sip:service-uri-gpickup-*@10.201.103.129>
Date: Fri, 15 Apr 2016 10:33:36 GMT
Call-ID: b07d47d0-79880007-401501e4-085ab96c@10.201.103.130
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.4.3.M3
Content-Length: 0


001473: *Apr 15 10:33:36.387 AZO: //36659/583F898F9A46/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/UDP 10.201.103.130:5060;branch=z9hG4bK18cab36d
From: "Secretariado" <sip:20@10.201.103.129>;tag=b07d47d07988002b11276aa7-521b770c
To: <sip:service-uri-gpickup-*@10.201.103.129>;tag=E4C5EEC-1974
Date: Fri, 15 Apr 2016 10:33:36 GMT
Call-ID: b07d47d0-79880007-401501e4-085ab96c@10.201.103.130
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.4.3.M3
Reason: Q.850;cause=47
Content-Length: 0


001474: *Apr 15 10:33:36.399 AZO: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:

FEPPVitoria_CME# ACK sip:service-uri-gpickup-*@10.201.103.129 SIP/2.0
Via: SIP/2.0/UDP 10.201.103.130:5060;branch=z9hG4bK18cab36d
From: "Secretariado" <sip:20@10.201.103.129>;tag=b07d47d07988002b11276aa7-521b770c
To: <sip:service-uri-gpickup-*@10.201.103.129>;tag=E4C5EEC-1974
Call-ID: b07d47d0-79880007-401501e4-085ab96c@10.201.103.130
Max-Forwards: 70
Date: Fri, 15 Apr 2016 10:33:36 GMT
CSeq: 101 ACK
Content-Length: 0

4 Replies 4

Suresh Hudda
VIP Alumni
VIP Alumni

You mean remote phone (7861) is ringing but as soon as you pick it call disconnects ? Is this issue is only for 7861 phones ?

Remove "number 2 dn 1" from below pool and try.

voice register pool 1
busy-trigger-per-button 2
id mac B07D.47D0.6688
type 7861
number 1 dn 1
 cor incoming acessoINTERNACIONAL default
presence call-list
dtmf-relay rtp-nte
voice-class codec 1
username 20 password 20
no vad

The problem is when push the botton GPickup+* on the 7861, i cannott pickup de the call from the ip phone 7821!

Deepak Rawat
Cisco Employee
Cisco Employee

Try adding call-park system application under telephony-service and do

no create cnf
create cnf

Regards

Deepak

Nuno Torres
Level 1
Level 1

Hi, i manage to resolve the problem configuring transcondig.

Thanks everyone.

voice-card 0
 dspfarm
 dsp services dspfarm
!

sccp local GigabitEthernet0/1.5
sccp ccm 10.201.103.129 identifier 1 priority 1 version 7.0
sccp
!
sccp ccm group 1
 associate ccm 1 priority 1

associate profile 1 register XCODER

dspfarm profile 1 transcode  
 codec g729abr8
 codec g729ar8
 codec g711alaw
 codec g711ulaw
 codec g729br8
 codec g729r8
 codec ilbc
 maximum sessions 8
 associate application SCCP

telephony-service
 sdspfarm units 5
 sdspfarm transcode sessions 2
 sdspfarm tag 1 XCODER