04-02-2014 01:23 AM - edited 03-16-2019 10:20 PM
Hello,
I have a very weird problem I am not able to receive calls from local exptensions but I am able to receive calls from external numbers. My phone is 7911. I trid to delete and recreate the phone again but still it the same issue. I have 400 phones on my network and its the only phone which is giving me issue. When I install the ip communicator on the computer it works good.
04-02-2014 01:53 AM
Please crosscheck the Partition assigned to the phone number.
if you assign the same number with same partition to some other phone, would that work?
try setting the call forward all from that phone and make a internal call again and check if it works.
if it is cucm, search that number in route plan report for any unassigned extension. we may need to collect the traces for a nonworking call.
//Suresh
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04-02-2014 02:18 AM
I searched all the devices with the directory number but cannot really find it . I also searched it in the Route pLan report.
To make it sure i deleted the phone and re searched in the route plan but did not found any thing
04-02-2014 02:25 AM
Please collect the ccm traces for a test call and provide the calling/called numbers.
did you try the call forward all from that particular phone?
//Suresh
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04-02-2014 02:36 AM
tried call forward doesnt works either. I dont know how to get the call traces . Your help will be appreciated..
04-02-2014 02:45 AM
you will find help on this link
https://supportforums.cisco.com/document/31766/scheduled-trace-collection-rtmt-cucm-appliance-model
but remove the schedule part :)
04-02-2014 02:46 AM
Please follow this link to collect the CUCM traces.
https://supportforums.cisco.com/document/126666/collecting-cucm-traces-cucm-862-tac-sr
what happens if you assign that particular number to some other phone?
//Suresh
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04-02-2014 02:53 AM
it assigns with out any issue but still doesnt works.
How ever i just came to know that the problem started when the user was previoulsly using the CIPC soft phone with shared line on 7911.
After removing the soft phone from the cucm the problem started.
04-02-2014 02:57 AM
OK, good to know issue fixed. but didn't you get the 2 instances one for 7911 phone and another one for CIPC when you search that number under route plan report?
//Suresh
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04-02-2014 03:09 AM
No issue has not been fixed. I just explained how problem was started.
How ever I have enabled the trace by following this link since i have call maanger 4.1
What shall i do know
I went into the trace folder and there are log of .txt files there ?
04-02-2014 03:21 AM
sorry, misread it. but I guess the extension number still exists unassigned to any device in the database.
Yes, The traces are stored in the location specified in the CallManager Trace Location folder.
please make a test call and provide the latest logs. please ensure the call is captured in the log file before posting it here and let us know the calling/called numbers and time of call.
//Suresh
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04-02-2014 04:54 AM
I have 2 servers
Publisher and Subscriber
192.168.0.1 192.168.0.2
Which one should I choose to get the traces ?
04-02-2014 05:25 AM
It is mainly from the node the phone registered to, but good to collect from both the nodes.
04-02-2014 05:39 AM
My phone shows that
Active 192.168.0.2
standby 192.168.0.1
How ever I will collect from both the nodes and send it to you. I have an option to select single phone as well shall i do for single phoes or all ?
04-02-2014 05:48 AM
Please collect for all.
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