03-18-2011 03:44 AM - edited 03-16-2019 04:01 AM
Hi,
I have a backup from a 5.1.3.6000-2 machine.
I prepared another machine and configured it the same as the original (IP's username/password, security password)
I am able to restore the backup and everything seems OK, but I can not do any upgrade anymore.
The upgrade starts correctly and then ends with this:
(10747) Fri Mar 18 12:46:01 EET 2011
Publisher: Starting installdb... /bin/su -l informix -s /bin/sh -c "source /usr/local/cm/db/dblenv.bash /usr/local/cm ; source /usr/local/cm/db/informix/local/ids.env ; nice /usr/local/cm/bin/installdb -x /usr/local/cm/db/xml/xml"
disablenotify dsn[DSN=ccm_super]
disablenotify rc[0]
xml DSN=ccm_super /usr/local/cm/db/xml/xml
installXml rc[1]
enablenotify dsn[DSN=ccm_super]
enablenotify rc[0]
installdb Failure [-x] 1
(10747) Fri Mar 18 12:46:49 EET 2011
ERROR: Final installdb run unsuccessful
What could this be?
The original machine is an IBM, and the target machine is a HP, but that should not cause any problems I think.
Any idea/
thanks,
Jan
03-18-2011 03:57 AM
Hello,
To what version you want to upgrade?
Amer
03-18-2011 03:59 AM
7.1.5 and this version is supported.
The problem is when I don't restore the data, I can upgrade, when I restore the data I can not upgrade.
Thanks,
JH
03-18-2011 07:02 AM
What's the exact version you're trying to upgrade to?
Have you tried some other version for the upgrade to confirm it's not letting you upgrade?
Have you looked at the install/upgrade logs?
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
03-18-2011 07:23 AM
Hello Java,
What is happening is the following.
I have a backup from a customer running 5.1.3.6000-2
I installed in my lab the same version and then try to upgrade to 7.1.5.10000-12
When I install 5.1.3.6000-2 on my server, and then do an upgrade to 7.1.5.10000-12 everything works fine.
When I install 5.1.3.6000-2 on my server, restore the backup from customer (no errors) and then I try to upgrade it fails.
Before you can upgrade from 5.1.3.6000-2 to 7.1.5.10000-12 you have to install 'ciscocm.513e_upgrade.cop.sgn' because of a bug.
I can install 'ciscocm.513e_upgrade.cop.sgn' on my system running 5.1.3.6000-2 without error's
When I have restored the backup from customer and then I want to install 'ciscocm.513e_upgrade.cop.sgn' I receive the same error.
Untarring and a lot of things go well untill the staement mentioned in my first message.
I really would like to know why this is.
Thanks you,
Jan
03-21-2011 03:16 AM
Hi,
Looking in the DB log files I see this error:
/21/2011 11:04:02.782 installdb|-->DBXMLParser::initParser() |
03/21/2011 11:04:02.782 installdb|<--DBXMLParser::initParser() |
03/21/2011 11:04:02.783 installdb|-->DBXMLParser::parse() |
03/21/2011 11:04:02.836 installdb|-->DOMErrorReporter::fatalError |
03/21/2011 11:04:02.836 installdb| DOMErrorReporter::fatalError *ERROR* Fatal Error at file , line 0, column 0
message: An exception occurred! Type:RuntimeException, Message:The primary document entity could not be opened. Id=/usr/local/cm/db/xml/xml/c72xx_display_instance-t1_cas.xml|
03/21/2011 11:04:02.836 installdb|<--DOMErrorReporter::fatalError |
03/21/2011 11:04:02.836 installdb| DBXMLParser::parse() Errors occurred, no output available|
03/21/2011 11:04:02.836 installdb|<--DBXMLParser::parse() |
03/21/2011 11:04:02.836 installdb| CDBInstall::BuildDisplayInstanceRuleMap() *ERROR* getting error while parsing: /usr/local/cm/db/xml/xml/c72xx_display_instance-t1_cas.xml|
03/21/2011 11:04:02.839 installdb|<--CDBInstall::BuildDisplayInstanceRuleMap() |
03/21/2011 11:04:02.839 installdb| CDBInstall::InstallXML() after BuildDisplayInstanceRuleMap, rv is [1]|
03/21/2011 11:04:02.839 installdb|<--CDBInstall::InstallXML() |
03/21/2011 11:04:02.839 installdb|-->CDBInstall::~CDBInstall() |
03/21/2011 11:04:02.839 installdb|<--CDBInstall::~CDBInstall() |
03/21/2011 11:04:02.839 installdb|<--xmlinstall |
03/21/2011 11:04:02.843 installdb|<--main |
03/21/2011 11:04:02.843 installdb|-->SDIControl::~SDIControl() |
03/21/2011 11:04:02.843 installdb|<--SDIControl::~SDIControl() |
03/21/2011 11:04:02.843 installdb|-->SDIControlBase::~SDIControlBase |
03/21/2011 11:04:02.843 installdb|<--SDIControlBase::TimerThread |
03/21/2011 11:04:02.843 installdb|<--SDIControlLayer::pollThread(30f0bb0) |
This is regardless if I install a Locale, or a firmware
What is this?
Any Idea?
thanks,
Jan
05-12-2011 09:04 PM
My Friend j.huizinga did you find what was the problem ad how did you solve it? becuase i have the same issue. Can you help me?.
05-13-2011 12:27 AM
Hi,
The issue was that on an older version of 5.x some files were there like (/usr/local/cm/db/xml/xml/c72xx_display_instance-t1_cas.xml)
When you install from scratch version 5.2.x these files are not there anymore.
When you then restore the data and want to do an upgrade you get conflicts.
With TAC we copied around 5 xml files from the old server to the new 5.2 server, and the upgrade went OK.
Bye,
Jan
05-13-2011 08:20 AM
ok thanks my friend, your help was very helpfull for me. So now i know that i need to open a service resquest with TAC.
07-29-2016 04:42 AM
Meanwhile, good luck in finding a suitable devicepack for your dusty x.y(z) CUCM version.
03-10-2014 12:25 AM
I had this same error when attempting to install firmware cop files.
Resolved - details here: https://supportforums.cisco.com/discussion/12132291/error-encountered-error-final-installdb-run-unsuccessful-during-firmware-cop
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