Cant connect to cisco unity administration page

[iptsupport]

Hey,

I have a strange problem with my Cisco Unity Subscriber, when i try to connect the admin page I get "Log on failed - invalid User ID or Password" even the username and the password is correct.

I try to reset the password even I'm sure that the password is correct and try to login again and get the same error.

i try to reset the Cisco Tomcat and even this not help.

any idea what i can do?

Cisco Unity Version : 11.5.1.13902-2

[Roger Kallberg]

You wrote that you have this problem on the subscriber. Can you login on your publisher with the same user credentials? If so I would think that you likely have an issue with database replication.

[iptsupport]

Hey Roger,

thank you for your replay.

how the replication is connect to the issues? the admin user of the subscriber not came from cisco unity pub i can put another passwords for cisco unity sub without changing the password of publisher am i wrong? the user came from cisco unity pub?

[Roger Kallberg]

The admin user account used for the webUI is the same on all nodes in the cluster.

[iptsupport]

Hey Roger,

thank you very much for your help.

I checked the replication and the replication is good, i try to rebuild the replication to check if its help and i get the same error.

any more idea?

[Roger Kallberg]

Unfortunately no.