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Cant make or receive external calls and cant register with SIP Provider

mikeomania12
Level 1
Level 1
1 Reply 1

Sreekanth Narayanan
Cisco Employee
Cisco Employee

It looks like there are a lot of message timing errors. Multiple errors for retry timers expiring. 

Can you take these debugs for a test call inbound and outbound? These debugs would help us understand the state at which the call failed.

debug ccsip message

debug ccsip non-call

debug voip ccapi inout

 

Apart from this, it would be good to know the topology between the CCME and the SIP provider. If there is an edge router, a packet capture from that router would be helpful. If the SIP provider is directly connected to one of the interfaces of the CME, we can take a packet capture at that interface to check if packets are being sent to the Provider.

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