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Beginner

CCA and Auto-attendant (option parameters)

Hi,

I try to understand the CCA process and the CLI result when an auto-attendant is configured.

On the CUE card, I dont' find mapping for  option part (script parameters), only prompt management.

For example, option 0=> extension 202, option 1=> extension 203..etc

ccn application autoattendant aa
description "Auto Attendant"
enabled
maxsessions 4
script "aa.aef"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "disconnectAfterMenu" "false"
parameter "dialByFirstName" "false"
parameter "allowExternalTransfers" "false"
parameter "MaxRetry" "3"
parameter "dialByExtnAnytime" "false"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "businessSchedule" "systemschedule"
parameter "dialByExtnAnytimeInputLength" "4"
parameter "operExtn" "998"
end application

It is CCA which re-write aef script as CUE editor ?

Thank

1 REPLY 1
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Rising star

No, it's not a CUE application.  B-ACD is a TCL script.  Documentation on it and how to set it up can be found here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl.html

More specifically, drill down in the document to here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html#wp1026305

The BACD auto attendant application works with the ACD application.  The acd application is where you can specify where the options go via the param aa-hunt options.

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