Hello guys,
I'm facing major issue with Call manager. Some days ago I got this automatic reboot on my CCM. Anyone have faced the same issue?
As far as I know noone did access my CCM and only this 2 services were restarted.
- Callmanager app
- CTI manager
This caused my contact center to stop working.
I'm using System version: 6.1.2.1000-13
Here is the LoG:
May 13 07:04:06, 127.0.0.1, Info, 140, : May 13 05:04:06.213 UTC : %CCM_SERVICEMANAGER-GENERIC-6-
ServiceStopped: Service stopped. Service Name:Cisco CTIManager App ID:Cisco Service Manager Cluster ID:
Node ID:cucm1, 50927
May 13 07:04:11, 127.0.0.1, Info, 141, : May 13 05:04:11.516 UTC : %CCM_SERVICEMANAGER-GENERIC-6-
ServiceStarted: Service started. Service Name:Cisco CTIManager Process ID:26260 App ID:Cisco Service
Manager Cluster ID: Node ID:cucm1, 50928
May 13 07:04:12, cucm1, Info, CTIManager, : DBL SDI Initialization successful, 50929
May 13 07:04:12, cucm1, Info, CTIManager, : SysLevel [127] UserMask [1] Enable [TRUE] File
[/var/log/active/cm/trace/dbl/sdi/dbl.log], 50930
May 13 07:04:15, cucm1, Info, CTIManager, : DBNotify SDI Initialization successful, 50931
May 13 07:04:15, cucm1, Info, CTIManager, : SysLevel [127] UserMask [2] Enable [TRUE] File
[/var/log/active/cm/trace/dbl/sdi/dbnotify.log], 50932
May 13 07:04:17, cucm1, Info, Cisco CTIManager, : SDIDBConfigData:Read successful. ServiceID=4,
NodeName=172.16.109.2, 50933
May 13 07:04:17, cucm1, Error, , : Unable to resolve the Syslog Server Name, 50934
May 13 07:04:53, 127.0.0.1, Info, 142, : May 13 05:04:52.954 UTC : %CCM_SERVICEMANAGER-GENERIC-6-
ServiceStopped: Service stopped. Service Name:Cisco CallManager App ID:Cisco Service Manager Cluster ID:
Node ID:cucm1, 50935
May 13 07:04:56, cucm1, Info, ccm, : DBL SDI Initialization successful, 50936
May 13 07:04:56, cucm1, Info, ccm, : SysLevel [127] UserMask [1] Enable [TRUE] File
[/var/log/active/cm/trace/dbl/sdi/dbl.log], 50937
May 13 07:04:58, cucm1, Info, ccm, : DBNotify SDI Initialization successful, 50938
May 13 07:04:58, cucm1, Info, ccm, : SysLevel [127] UserMask [2] Enable [TRUE] File
[/var/log/active/cm/trace/dbl/sdi/dbnotify.log], 50939
May 13 07:05:00, 127.0.0.1, Info, 143, : May 13 05:05:00.272 UTC : %CCM_SERVICEMANAGER-GENERIC-6-
ServiceStarted: Service started. Service Name:Cisco CallManager Process ID:26490 App ID:Cisco Service
Manager Cluster ID: Node ID:cucm1, 50940
Thank you all for your help and support!
