cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
1071
Views
5
Helpful
3
Replies
Highlighted
Beginner

CCM Upgrade

I want to upgrade CCM 6.1.3 to CCM 7.1.3 but I don't know the exact part number for it. Does anybody know this? Is there any other thing needed for this upgrade. I need clarifications

3 REPLIES 3
Highlighted
Hall of Fame Master

Assuming you have valid UCSS support contract you can do this via PUT tool www.cisco.com/go/upgrade and request the upgrade media there.

HTH,

Chris

Highlighted
Rising star

Hi,

As Chris stated if you have UCSS you order the upgrade through PUT at no additional cost.

However if your CUCM is not covered under UCSS then you'll have to pay for the upgrade.

The Part Numbers depends on the MCS server model you have. If you have 7835 for example the part nnumbr will be -

CM7.1-U-K9-7835= SW Upgrade to CM 7.1 - 7835

-> Sushil

Highlighted

Hi

If you are not able to order the upgrade through the PUT tool

<http://www.cisco.com/upgrade>

You can You can contact Customer Service through 1 of the following ways.

PHONE : 1-800-553-6387

Email : cs-support@cisco.com , subject line put in "Missing CD/DVD Request".

Customer service will need as much of the following information you can provide.

1. Reason for Request

2. SO#

3. SAS/SASU (or any other Software Contract #)

HTH

Vivek