CCME and Unity 4.0

[jheckart]

I am testing CCME in a lab, and am integrating with Unity 4.0.

I have followed this integration documentation:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guide09186a00806e09b8.html

When I call the voicemail pilot, I get a fast-busy. Any ideas?

Thanks,

Jeff

[fred.s.mollenkopf · Accepted solution]

Jeff,

This is actually a pretty common mistake. The Cisco integration document, I believe, states the VM-device-id as CiscoUM-VI# but Unity usually configures as CiscoUM1-VI#. Verify in UTIM (Unity Integration Manager) that the voicemail ids are like your ephone below.

ephone 60

device-security-mode none

vm-device-id CiscoUM-VI1

!This must match Unity prefix exactly.

button 1:60

Please rate any helpful posts

Thanks

Fred

[jheckart]

Thanks Fred,

That was it exactly. I just overlooked the difference many times.