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Beginner

CCME call pickup problem

Hi,

 

I am having a problem on a CCME with a SIP trunk to the provider and a couple of SCCP phones.

In short call pickup is not working any more, according to my knowledge this was working and nothing changed in the config.

 

When I call from outside the call enters to a SCCP phone and the phone rings.

I pick up the call from another SCCP phone using the pickup button, the call connects.(the second phone begins counting the time as it does on a regular call, first phone stops ringing)

 

But on the external phone just her the ringing and newer connects.

 

Does anybody have any idea why this happens and how to fix it?

 

Thanks,

laszlo

 

Everyone's tags (4)
4 REPLIES 4
Engager

Hi,Are you sure pickup was

Hi,

Are you sure pickup was working before?

I can't find any call pickup related commands in your configuration and as per configuration, it shouldn't work.

Thanks

Beginner

Hi, Yes I think it was

Hi,

 

Yes I think it was working and according to documentation directed pickup is on by default for SCCP phones.

(I don't need pickup groups)

 

What do you think is missing form the config, can you give me an example?

 

thanks,

laszlo

 

 

Hi,Can you try configuring

Hi,

Can you share your complete configuration?

What is the version of CME you are using?

Hall of Fame Community Legend

Hi Laszlo, I think it may be

Hi Laszlo,

 

I think it may be the method that is being used to pickup the call as shown in the attached note;

 

Call Pickup

Call Pickup allows a phone user to answer a call that is ringing on another phone. Cisco Unified CME 7.1 introduces Call Pickup features for SIP phones. SCCP and SIP phones support three types of Call Pickup:

  • Directed Call Pickup—Call pickup, explicit ringing extension. Any local phone user can pick up a ringing call on another phone by pressing a soft key and then dialing the extension. A phone user does not need to belong to a pickup group to use this method. The soft key that the user presses, either GPickUp or PickUp, depends on your configuration.
  • Group Pickup, Different Group—Call pickup, explicit group ringing extension. A phone user can answer a ringing phone in any pickup group by pressing the GPickUp soft key and then dialing the pickup group number. If there is only one pickup group defined in the Cisco Unified CME system, the phone user can pick up the call simply by pressing the GPickUp soft key. A phone user does not need to belong to a pickup group to use this method.
  • Local Group Pickup—Call pickup, local group ringing extension. A phone user can pick up a ringing call on another phone by pressing a soft key and then the asterisk (*) if both phones are in the same pickup group. The soft key that the user presses, either GPickUp or PickUp, depends on your configuration.

 

From;

 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmecover.html#pgfId-1092675

 

Cheers!

Rob

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