CCME GUI doesn't work in Win2003

[tato386]

The CCME GUI seems to work OK in WinXP but using Win2003 it gets "stuck" after the first screen. Basically, when using Win2003 I can login and select one screen from the menu. The GUI takes me to this screen where I can click and view settings but no settings are saved and I can no longer chose any other menu option. I am using Win2003 with SP3 and Java 6 Update 3.

Any ideas?

Thanks,

Diego

[pkavanag]

Hi Diego.

I assume you're using IE inside W2K3, and not another type of browser (e.g. Firefox etc.)

Please confirm IE version, and CUCME version.

Pete.

[tato386]

IE6 in Win2k3. CCME is V4.2 on UC520

Diego

[pkavanag]

Diego, referencing http://www.cisco.com/en/US/products/ps7293/products_getting_started_guide09186a00808c2b57.html#wp48985 it looks as if your versions are OK: IE 6.0 or greater.

I would recommend checking the security and zone settings of IE within W2K3, as I know by default they are locked-down more than XP. This may be causing a Java/Javascript problem which produces the results you are seeing.

The fact that the GUI works OK in XP but not in W2K3 suggests an OS/Browser/Java versioning or settings problem.

If this doesn't work I would recommend opening a TAC case.

Pete.

[tato386]

Thanks Pete, will do.

Diego