09-25-2007 12:54 AM - edited 03-14-2019 11:43 PM
Hi,
I am having issues with calls not forwarding to a users unity mailbox on CCME. If they hit the messages button, it goes directly and asks for the PIN to their mailbox, but incoming calls that are forwarded to Unity just go to the generic greeting "Welcome to Cisco Unity".
I have configured a dial-peer that points to the voicemail port as shown:
dial-peer voice 101 voip
destination-pattern 7702
session target ipv4:UNITY
!
The ephones are set to:
call-forward busy 7702
call-forward noan 7702 timeout 15
Which they do, but not to that phones mailbox. Any suggestions?
Thanks,
09-25-2007 12:40 PM
Your dial peer for CUE should be like this
dial-peer voice 10 voip
destination-pattern 770.
session protocol sipv2
session target ipv4:xxx.xxx.xxx.xxx(IP address configured for CUE module)
dtmf-relay sip-notify
codec g711ulaw
no vad
Make sure that you have configured Mailboxes for the users in CUE.
Thanks
09-25-2007 04:22 PM
Hi,
Sorry - but I am using Unity, not CUE for this integration. I have discovered using the Unity Call Viewer that for external calls, unity is trying to send to the full E.164 mailbox - which doesn't exist. internal calls are going directly to the correct mailbox.
Where can I set CCME to forward only the extension to Unity? Under my telephony confg, I have:
transfer-system full-consult dss
Thanks,
09-25-2007 04:40 PM
If you can't get CCME to send only the extension portion, an alternative soluiton would be to add in Unity the E.164 number for each Subscriber as an Alternate Extension.
-Eric
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