ccmpub/ccmuser/showHome.do - User Options No-Go

[mmedwid]

I am using CUCM 7.1. I imported a new AD user into CUCM and I can log into the ccmuser page with that account.  However

when I click on the only menu User Options nothing pops open.  I thought perhaps the problem was a lack of

permissions so I added the user ID to Standard CCM End Users.  That did not help so I even threw in Standard CCM

Admin Users for jollies.  But again nothing.  The user ID is associated with a CTI Route Point with an DN associated

with it.  I tried adding an actual phone to be associated with the user ID thinking perhaps the problem was with

CTI Route Points - that somehow those could not be managed.  But even with the actual phone associated I

am still not getting any response from that User Options menu. Any other thought?

[Chris Deren]

You cannot manage Cti RP from ccm user page, only IP phones.

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[Ayodeji Okanlawon · Accepted solution]

All you need for ccmuser is standard ccm end user role. If you have associated a phone to the user and you still don't see anything it could be a browser issue. What browser are you using? I.e? What version? I have seen this behavior on some is old versions


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[mmedwid]

It appears the browser was the issue.I opened a Chrome browser window for the ccmuser and that failed.  This morning I opened same in Firefox and all is well.  Whether I can manage the line associated with a CTI RP - I will verify yes or no.

[mmedwid]

The end user has a single Controlled Device which is a CTI Route Point.  The CTI RP has a line associated with it.  If I log in with ccmuser I can manage this.  That is - I am able to forward or unforward the DN at the end user level.  This was the goal.  Thank you.

[Chris Deren]

+5 points for verifying it, I honestly did not think it would work, you learn something every day.

Chris