CDR Accounting for Voice Hunt-Groups on CME

[Kynnzak]

CME offers the ability to collect Call Detail Records for "ephone-hunt" configured hunt groups.  Does anyone know if this also includes "voice hunt-group" configured hunt groups?  If not, are there ways to collect CDR for these hunt groups as well?

I found documentation that states you're supposed to be able to issue the "statistics collect" command under voice hunt-group configuration mode, but none of the CME systems I've deployed support that command, and they're all on CME 7.x or later.

Thanks in advance for any help.

[Rob Huffman · Accepted solution]

Hi Kevin,

Here is the latest

In Cisco Unified CME 9.0 and later versions, support for call statistics is added for voice hunt groups.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1171438

Cheers!

Rob

"Always movin' ahead and never lookin' back" - Springsteen

[acampbell · Accepted solution]

Hi,

According to the CME admin guide Hunt groups section

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1118926

In Cisco Unified CME 9.0 and later versions, support for call statistics is added for voice hunt groups. To write all the ephone and voice hunt group statistics to a file, the ephone-hunt statistics write-all command is enhanced and renamed to hunt-group statistics write-all command. If applicable, the TFTP statistics report consists of both ephone and voice hunt group statistics.

Looks like you need CME 9.0

Regards,
Alex.
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[Kynnzak]

Ah, excellent, thanks guys!!!

Now to convince the customer we have to upgrade IOS. . . . again. . . .