Hi,
we are running CUCM 8.6.2 and I get at CAR webpage the following error message and CDR data also are not written to SFTP server since 2 weeks.
Before everything was working fine. 2 weeks ago we changed the IP-address of CUCM publisher and subscriber.
I already tried these steps but it`s not working and I still get the same error:
>>>Please verify also the status for the following services:
"Cisco SOAP - CDRonDemand Service" = active on the publisher server
"Cisco CDR Repository Manager" = active on the publisher server
"Cisco CDR Agent" = active on all the callmanager servers in your cluster.
"CAR Schedular" = active on publisher server only.
If still the same then, please try the following:
1. Disable the "CDR Enabled Flag" parameter in all the servers in your cluster.
2. Restart the "Cisco CDR Agent" service in all the servers in your cluster.
3. Restart the "Cisco CDR Repository Manager" service in the publisher server.
4. Restart the "Cisco Database Layer Monitor" service in all the servers in your cluster.
5. Enable again the "CDR Enabled Flag" parameter in all the servers in your cluster.
Can anybody help me in this issue to make CDR working again? Thanks.
BR
Michael
