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CDR minutes and call count totals over time period for audits

jacob.landry
Level 1
Level 1

Our auditing department has requested that I figure out a way to verify that all the CDR records are being sent to the billing system.  If possible I would like to run a query on CUCM over a particular time range and output a total number of minutes and total call count.  I will then go into the billing system and run the same report and I should get the same numbers.  Is is possible to get this info out of Call Manager?

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

CUCM really doesn't have a report that would give you that, you usually have to filter by user/device/GW/etc.

The reports that CAR/CDR offers are all canned reports and you cannot adjust what info you see.

You probably have different reports in your 3rd party billing that do a lot more than what you can do with CAR.

HTH

java

if this helps, please rate

alexpbxdom
Level 1
Level 1

Try our solution PBXDom.for more info read the following documents:

Cisco CDR Reporting? It’s Easy If You Do It Smart

and

Dashboard Help

Not applicable

[@jacob.landry]  I agree, your best bet is to use a 3rd party solution to analyze your CDR and get the metrics you need.  Check out Variphy Insight, mention my name (Edgar) to get an extended evaluation, if this is a one time project the evaluation license should help you validate what you need.