CDR Records Problem

[mirna_12345]

Dears,

Please be informed that i am facing a problem with CDR records. when i try to retireve them i am not able to get the records for the last 10 days.

Suppose that i retrieved them today(28 June) i will be able to view until 18 June only .

Kindly advice what could be the cause of the problem and how can we solve it.

Thank you for your help,

Mirna Khadra

[Gordon Ross · Accepted solution]

Check in Serviceability -> Tools -> CDR Management what your settings are under "General Parameters". CUCM is purging the records out of it's database based on parameters set there.

GTG

[mirna_12345]

Dear Gordon,

You can find in the attached image the settings under "General parameters".

Do we have to change any of the parameters?

Awaiting your feedback,

Thank you your reply

[Gordon Ross]

There's nothing obviously wrong there. (The settings are the same as on my system, and my data goes back to end of May)

Is your system very busy ?

GTG

[mirna_12345]

Yes our system is very busy.

[Gordon Ross]

In which case there's just not enough room in the DB to hold all the calls, so they're getting purged out.

At the end of the day, the CUCM CDR/CMR DB is just a buffer for external data sinks. External 3rd party tools are much better at handling large amounts of data and running all sorts of reports on them.

GTG

[mirna_12345]

Hi Gordon,

Do you thing this issue could be related to a bug ?

Note that the version of our CUCM is 7.1.3

[Gordon Ross]

Massive appologies. I've just realised that I've mis-read your question . Time for a slice of humble pie.

Check that CDRs haven't become disabled. System -> Service Parameters -> (Server) -> CallManager -> CDR Enabled Flag. (It's near the top of the list)

GTG

[mirna_12345]

the CDR enable flag is set

Note that we are able to collect the CDR records but the last 10 days no :

Records from 31/5/2012 to 20/6/2012 are available today

Records from 31/5/2012 to 19/6/2012 were available yesterday

.....

Thank you for your help,

Mirna