CDR Report data still missing after associating owneruserid CUCM 8.5

[joveroc]

I have a user that has no data when I run a CDR department report.  I noticed they did not have an owner user id associated.  So I went into CCM and associated the user.  However, there is no data when I run the report again.  Will I be able to get this report out or does this association only work going forward?

[Rob Huffman · Accepted solution]

Hi there,

With changes like this in relation to CDR/CAR the update will not

be retroactive. So the user data will not be collected prior to the change

being implemented

Cheers!

Rob

[joveroc]

Thanks for clarifying Rob.