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Walkthrough Wednesdays
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joveroc
Beginner
Beginner
‎10-21-2011 06:12 AM
‎10-21-2011 06:12 AM

CDR Report data still missing after associating owneruserid CUCM 8.5

I have a user that has no data when I run a CDR department report.  I noticed they did not have an owner user id associated.  So I went into CCM and associated the user.  However, there is no data when I run the report again.  Will I be able to get this report out or does this association only work going forward?

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Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend
‎10-21-2011 06:29 AM
‎10-21-2011 06:29 AM

Hi there,

With changes like this in relation to CDR/CAR the update will not

be retroactive. So the user data will not be collected prior to the change

being implemented

Cheers!

Rob

View solution in original post

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Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend
‎10-21-2011 06:29 AM
‎10-21-2011 06:29 AM

Hi there,

With changes like this in relation to CDR/CAR the update will not

be retroactive. So the user data will not be collected prior to the change

being implemented

Cheers!

Rob

View solution in original post

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joveroc
Beginner
Beginner
In response to Rob Huffman
‎10-21-2011 07:31 AM
‎10-21-2011 07:31 AM

Thanks for clarifying Rob.

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