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CDR Report data still missing after associating owneruserid CUCM 8.5

joveroc
Beginner
Beginner

I have a user that has no data when I run a CDR department report.  I noticed they did not have an owner user id associated.  So I went into CCM and associated the user.  However, there is no data when I run the report again.  Will I be able to get this report out or does this association only work going forward?

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi there,

With changes like this in relation to CDR/CAR the update will not

be retroactive. So the user data will not be collected prior to the change

being implemented

Cheers!

Rob

View solution in original post

2 Replies 2

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi there,

With changes like this in relation to CDR/CAR the update will not

be retroactive. So the user data will not be collected prior to the change

being implemented

Cheers!

Rob

Thanks for clarifying Rob.

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